Safelite AutoGlass

Sydney Moe _{on Google}

Oct 2nd, 2023

My window was broken. I scheduled an appointment 9 days out with my car sitting on the street without a window hoping it doesn't rain. One day before my appointment they called and said they didn't have the glass, nor do they have an eta on when the glass would come. So I was supposed to just leave my vehicle on the street, without a window for an indeterminate amount of time... all after already waiting for 8 days. Absolutely unacceptable level of customer service.

Steve McClanahan _{on Google}

Sep 18th, 2023

Getting your car's glass repaired or replaced is never fun, especially if it's due to a break-in or a rock chip from the road. But if you do need to visit an auto glass shop, Safelite Auto Glass is a great choice.
I recently had my windshield repaired at Safelite, and I was very impressed with their service. I was able to schedule an appointment right away, and the Satellite app reminded me about my appointment on a regular basis.
When I arrived at the shop, I was greeted by Austin, a friendly and efficient repair technician. He explained the repair process to me and got started right away. The repair was completed within 15 minutes, and I was on my way.
The only downside to my experience was that I had to drive on broken glass to get out of the shop. I would recommend that Safelite keep up with sweeping up a bit more.
Overall, I had a positive experience with Safelite Auto Glass. Austin was friendly and efficient, and the repair was done quickly and correctly. I would recommend Satellite Auto Glass to other customers.

Sahil _{on Google}

Aug 31st, 2023

Worst experience. Did not complete the work in the time. Customer support cannot be reached. Worst.

Desmond Fung _{on Google}

Aug 30th, 2023

1. I prepaid for a windshield replacement appointment in the amount of $682.24 that was canceled due to inability to get the correct aftermarket part. I asked Safelite to cancel and refund which that agreed. This cancelation was transacted around August 4, 2023 with the refund promised between 5-10 working days. Today is August 23, 2023 and I have yet to receive my refund. I've tried to contact the shop but have been unable to despite over 30 attempts on the phone. For the record, Safelite's central customer service center has also been unable to get in touch with the shop.
2. After the 1st cancelation, I was advised to make a separate appointment for the same windshield but for an OEM part. On August 17, 2023 I arrived at the shop only to find that the OEM part they had delivered was the wrong part. At this point, the shop had advised me they will contact the OEM part supplier to get a resolution and promised an update. Today is August 23, 2023 and again despite over 30 attempts on the phone to get in touch, I have been unable to connect.

Juan Manzo _{on Google}

Aug 24th, 2023

I would give them 0 stars if I could. They canceled my appointment twice because their parts department is a mess. Its impossible to speak with an actual human when you call customer service. A truly terrible experience.