U-Haul Moving & Storage of Miramar

Easy experience. Pretty much picked up a cargo van and returned it. Smooth deal.
Jan 1st, 2024

Used this location twice. Always extremely helpful and friendly. Great staff, well maintained trucks to rent; highly recommend.
Nov 2nd, 2023

Lazy workers
Sep 26th, 2023

NEGATIVE Stars if I could. PSA - Gilbert is R U D E AF. Marco said using the dumpster was free, Gilbert decided he needed to charge us $55, but then the receipt came and he charged us $100 cleaning fee and stated in front of myself and another person with me, and Andrew another U-Haul worker, stated $55 before we used it, then Gilbert said he never quoted $55. He thought $100 was more fair AFTER he took a picture of me in the truck (without my permission mind you). Gilbert then chose to clean the vehicle for 20 minutes during check out process instead of checking the mileage and gas. Then Gilbert became irate with me when I contested the $100 cleaning fee. I called the manager, who had to drive here to deal with this. At this point Ive been here one hour and 15 minutes. The manager had to come to the shop, had a phone call with Gilbert on the way, then he came at me rude until he heard my side of the story, he then wanted to speak with his crew alone, and even asked me to leave the store so they could figure it out. This was after Gilbert started yelling me again, even when the manager was there was his manager had to tell him to stop. Long story short, the manager is refunding me $45 because evidently Andrew backed up the fact that they both told me $55 from the beginning. Which is ridiculous since I was told it was free. USE ANYWHERE ELSE - definitely not this location. Personally, Im never using U-Haul again FOR ANYTHING. $400 to have a 10 truck for 6 days at $20 a day plus $1.10 a mile. RIDICULOUS. Negative 5 stars.
Mar 12th, 2024

GO TO CLAIRMONT MESA LOCATION!Reserved a truck by phone. Got there, and their system wasn't working. I sat around watching them fruitlessly try the same thing over and over. Guy asks his manager for help, who was absolutely incompetent at managing. He even got visibly hostile when I said that they are costing me money and how he is going to fix this. They never once tried to remedy my problem. The young guy did great. He called customer support and asked to speak to a manager or someone who could solve my problem more quickly. Uhaul tech support wasn't helping the young man at all. It was him that apologized as i left, not the manager. Guy needs a promotion. He did the best he could. His manager, though... wow. I ended up leaving 45 minutes later with no truck or assistance. called an Uber to the uhaul a few miles away in clairemont mesa, and they are actually competant, even apologizing to me about the other store. I lost several hundred dollars in labor and lost buissiness from the delay today, as well as the Uber.
Feb 9th, 2024