5th Avenue Cleaners

Feb 24th, 2024

Dec 16th, 2023

Nov 8th, 2023

Ive been coming here for all of my dry cleaning since Ive moved to San Diego. However, recently their service seems to have changed. I brought some of my nicer shirts here to get a couple stains out about a month ago they accepted the job and so I gladly payed up front. However, when I picked up my shirts the stains looked the same they did when I dropped it off. So I asked them about it and then they gave me the excuse that the stains were too old and charged me for the cleaning anyway. I also take bedding and other larger items here to be cleaned which I will no longer do. I spoke to a lady on the phone recently who quoted me 36 dollars to dry clean some bedding and told me it would be ready next day. However, when I dropped it off she told me it would be 50 dollars instead since she thought it was a down comforter (which it is not, its made out of cotton) and that it wouldnt be ready until (Monday) 5 days from when I brought it in. I brought up the fact that she had given me different information over the phone so she changed the price to $40 and said that it would be ready next day after all. I just went to pick up the comforter and asked if I could use a coupon I found on their website and she told me no that it was too late! Apparently I had to show it to her when I dropped the comforter off even though I hadnt paid ahead of time, this time, and watched as she literally typed in the numbers 40.00 on the stores little card machine to charge me for the cleaning. I feel as though she could have easily honored the coupon and/or changed the price accordingly but no. Nevertheless, Ive become tired of coming here and getting nothing but attitude from her time and time again and saying nothing about it. This store and herself have proven constant disappointments for me. Do yourself a favor and find a better place to take your things to be cared for.
Jan 28th, 2024

November 14 2023 Poor Customer Service! Im a very easy going person, so it takes a lot for me to write a negative review. Ive also had many clothes dry cleaned here, and the DRY CLEANER does an excellent Job! On this particular day (Wednesday, Nov 8th) I decided to have a classic jersey tailored, and had the most uncomfortable experience with the tailor!During the entire process she mumbled rude comments under her breath, didnt use pins to mark the adjustment, and scoffed when I ask if details such as the side slits and sizing patches and could be preserved. Her exact words were I dont know if I can do this, but Ill text you Sunday or Monday! Its now Tuesday, almost a week later and no word from her. Something didnt feel right, so I decided to pop in and check on the status of my jersey. Yall, its ruined! The proportion are off (looks like something SpongeBob squeak pant could fit), the stitching is different making the changes obvious , and theres chalk marks all over it from where she tried to make adjustments! Plus I was over charger, even when I brought the issues up at the front counter they ignored the problem. Now Im Jersey-less and let down! -An Upset Customer!
Dec 1st, 2023