Chamber Rating

3.3 - (80 reviews)
30
17
5
6
22
Read Our 80 Reviews

Chamber Rating

3.3 - (80 reviews)
30
17
5
6
22
  • Ameen Tharani

    This location is closing and all sales are final.
    Dec 18th, 2023

  • G H

    This store is closing forever. I can tell why the staff here is not only incompetent but they are rude and disrespectful to you as a customer. I asssume because they're losing their jobs. They don't care how they treatl you. But then that wouldn't really explain how rude they were to the past Customers who wrote reviews here.They should not be transferred to any other store until they receive retraining in CUSTOMER SERVICE!!! They do not care about you even as another person. I simply went in to exchange a gift and was told to get out of line. Was made to run back to my car to get my phone to give them the phone number. And the email of the person who gave me the gifts so I could return it. I'm a woman of a particular age. I don't need to be run around the streets to appease a bunch of women who aren't fit Beware of pottery barn on the whole!!!
    Dec 14th, 2023

  • Ashley

    Extremely rude attitude when I called them for wrong charge amount, didnt listen and hang up on me no wonder the location is closing down hopefully the good staffs can be transferred to the other locations.
    Dec 11th, 2023

  • Bhadri Lalgudi

    The store is nice, the staff are knowledgeable. However the logistics system in Pottery Barn is awful. The day our large sectional is supposed to get delivered, we get a notification that the order has been messed up in the manufacturing process. The come back from Pottery Barn customer service is another 2 month wait, exactly same as what it would be for a new order. There is little to no ownership of responsibility and hence zero effort in their team to expedite the manufacturing process. After much back a forth and frustrations in finding that there is no effort even attempted to expedite, we decided to cancel the entire order. We are still waiting for the cancellation to go through. Which for whatever reason takes time apparently. So my two cents to everyone, if you have an exception in your delivery, expect little to no support.
    Nov 5th, 2023

  • Mickey

    I've attended several classes at this store. They have a great teacher designer. Merchandise is just beautiful. The store is very very neat and clean.
    Oct 19th, 2023

Read Our 80 Reviews

About
Pottery Barn

Pottery Barn is located at 1230 Burlingame Ave in Burlingame, California 94010. Pottery Barn can be contacted via phone at 650-348-0668 for pricing, hours and directions.

Contact Info

  •   650-348-0668
  •   (650) 340-1125

Products

  • ARTWORK
  • BAR ROOMS
  • BATHROOM ACCESSORIES
  • BATHROOM HARDWARE
  • BEDDING & LINENS
  • BEDROOM FURNITURE
  • BEDROOMS
  • BEDS & FUTONS
  • BENCHES
  • BLANKETS
  • BOOKCASES
  • CANDLE HOLDERS
  • CANDLES & CANDLE ACCESSORIES
  • CARPETS & RUGS

Services

  • GIFT CARDS
  • GIFT REGISTRIES
  • GIFT WRAPPING
  • WINDOW TREATMENTS

Payment Methods

  • MasterCard
  • Visa

Questions & Answers

Q What is the phone number for Pottery Barn?

A The phone number for Pottery Barn is: 650-348-0668.


Q Where is Pottery Barn located?

A Pottery Barn is located at 1230 Burlingame Ave, Burlingame, CA 94010


Q What is the internet address for Pottery Barn?

A The website (URL) for Pottery Barn is: https://www.potterybarn.com/stores/us-ca-burlingame/


Q How big is Pottery Barn?

A Pottery Barn employs approximately 20+ people.


Q Is there a key contact at Pottery Barn?

A You can contact Michelle Ryan at 650-348-0668.


Q How is Pottery Barn rated?

A Pottery Barn has a 3.3 Star Rating from 80 reviewers.

Ratings and Reviews
Pottery Barn

Overall Rating

Overall Rating
( 80 Reviews )
30
17
5
6
22
Write a Review

Ameen Tharani on Google

image This location is closing and all sales are final.


G H on Google

image This store is closing forever. I can tell why the staff here is not only incompetent but they are rude and disrespectful to you as a customer. I asssume because they're losing their jobs. They don't care how they treatl you. But then that wouldn't really explain how rude they were to the past Customers who wrote reviews here.They should not be transferred to any other store until they receive retraining in CUSTOMER SERVICE!!!
They do not care about you even as another person. I simply went in to exchange a gift and was told to get out of line. Was made to run back to my car to get my phone to give them the phone number. And the email of the person who gave me the gifts so I could return it. I'm a woman of a particular age. I don't need to be run around the streets to appease a bunch of women who aren't fit
Beware of pottery barn on the whole!!!


Ashley on Google

image Extremely rude attitude when I called them for wrong charge amount, didnt listen and hang up on me no wonder the location is closing down hopefully the good staffs can be transferred to the other locations.


Bhadri Lalgudi on Google

image The store is nice, the staff are knowledgeable. However the logistics system in Pottery Barn is awful.
The day our large sectional is supposed to get delivered, we get a notification that the order has been messed up in the manufacturing process. The come back from Pottery Barn customer service is another 2 month wait, exactly same as what it would be for a new order. There is little to no ownership of responsibility and hence zero effort in their team to expedite the manufacturing process. After much back a forth and frustrations in finding that there is no effort even attempted to expedite, we decided to cancel the entire order.
We are still waiting for the cancellation to go through. Which for whatever reason takes time apparently.
So my two cents to everyone, if you have an exception in your delivery, expect little to no support.


Mickey on Google

image I've attended several classes at this store. They have a great teacher designer. Merchandise is just beautiful. The store is very very neat and clean.


Load More Reviews

Overall Rating

Overall Rating
( 80 Reviews )
30
17
5
6
22

Write a Review

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