Firehouse Subs Ft. Smith

The food and everything was good but the service was so bad. We were having trouble with a new card and the staff member helping us was impatient and more concerned with the tip. Then, as we were leaving, we picked everything up and were bringing our baskets inside from the outdoor eating area and someone we assumed was the night manager told us we needed to pick up our area. We were already cleaning the area to begin with. I understand customer service is frustrating and thankless but we were treated with hostility. The blonde girl in the back seemed nice tho.
Apr 1st, 2024

I love firehouse sub. It's my favorite sandwich store. I took my grandkids to eat there around 7 pm in fort Smith on Rogers. The food was excellent. When we were done I took everything in to the trash. As we were leaving the manager, a black lady, asked us to go clean the mess weade. The thing is that all that was left was a ti y scrap of meat and lettuce on the ground under the table. I left a tip, and put all of the trash and baskets away. There was no reason for her to be rude to us. Also always before I have been greeted loudly when walking into the store. That was lacking tonight. Thank you.
Mar 29th, 2024

Rook a little longer than normal but good
Mar 25th, 2024

Second time eating at this location, thought I'd given them a second chance. I shouldn't have! Same sorry service as last time. Won't be back. Your staff doesn't care about the customers. Food is ok but better service at Jersey Mike's on Phoenix Ave.
Mar 7th, 2024

Feb 18th, 2024