Firestone Complete Auto Care

I dropped my car off in the morning for an oil change and tire rotation. I did not have an appointment, but they worked me in. I was contacted regarding an engine filter, which I did not know even existed. After giving my approval to replace it, it was not long before my car was available for pick-up. Everything looked fine when I picked it up and I paid and drove off.
Mar 16th, 2024

My service tech was extremely nice and knowledgeable, and I didn't have to wait a long time. I had to have a new tire and my old one was under warranty. I had no issues with getting that taken care of.
Mar 14th, 2024

Feb 6th, 2024

Ordered Tires online with an appointment, unfortunately my tires were not the correct size, they had to reschedule for the following Saturday once the correct tires arrived. We did however learn this after all 4 tires had been removed from my vehicle. I am pleased with the service and end result, but wished the service could have been completed on the initial visit.
Feb 4th, 2024

I've been a faithful customer of PepBoys for the past 15 years. I was always under the impression that I needed new tires every year and that's what I've been doing. I don't even drive that much to need new tires every year. When I went to Firestone to inquire about new tires and an alignment, the employee went to get the size of my tires. He came back and said to me "May I ask why you're wanting new tires"? I was taken aback. I told him the reason and he was very honest in telling me that I didn't need new tires anytime soon. I told them that I was having problems with one of my tires always being low on air and they removed a nail from that tire. I said all of this to say that I appreciate the honesty and integrity that was shown me because they could've easily sold me new tires unnecessarily just to make a sale (like Pepboys), but they didn't. I'll be getting all of my future tire services from Firestone. You guys have won me over. A service!!!
Mar 22nd, 2024