Scottsdale Pet Hotel

Unfortunately this was the worst place that our 15 yr old Yorkie has stayed in. We chose this place for the reviews, and I honestly doubt their rewards and acclamation. Our Bella stayed over the New Years weekend. When I entered with my nephew, it reeked of piss. The stenched was overwhelming. We picked up our dog during her stay for a quick outing and they required we pay to check her out. She has boarded in mutiple facilities and we've never experienced this before but I went ahead and cooperated. When we picked her up for the walk, she had piss and stench all over her and her eyes had green gunk. We had to dry wash her with a water bottle and wipes in our trunk. I was honestly in shock. They also told us they'd ensured she'd be bathed upon checkout. We were driving back to California so her being clean was even more important. To our surprise, she WAS NOT bathed and she was in awful condition when we picked her up. Her eyes were really gross and irrtiated with green gunk AGAIN and her fur was matted as if she slept in filth. The attendant had no idea she was checking out and he was honestly embarrassed. The prior attendant, a blonde female, assured us she'd be bathed but she did not communicate anything to our check out guy. I was beyond shocked and our dog was disgusting. There was no way we were going to drive back 5 hrs to California with her in that condition. The check out guy scrambled and at the last minute offered to give her a dry bath, but honestly it was not good enough, but I believe he did his best as he was the only person at the facility at the time. We ended up going to a grocery store and getting more water, wipes, and towels to bath her in our trunk. We've never experienced anything like this before. Terrible facility. I am gobsmacked that this place is given the accreditation it has. We come to AZ often and we will never use this place ever again.
Mar 26th, 2024

Milo loves it here! Its hard to get him to leave, he has such a great time!
Mar 13th, 2024

Our dog Scrappy always enjoys his stays, the staff is friendly and communicative. The only place we will take our pup!
Feb 17th, 2024

Each person at Scottsdale Pet Hotel truly cares about each pet. They keep you updated and send pictures of your pet while away. I truly appreciate Scottsdale Pet Hotel and everyone of their employees!
Feb 6th, 2024

They did a great job taking care of my Pup. 100% will use them again. Athena came home as a happy doggo
Nov 18th, 2023