The Osselaer Management Group

Hours

Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM

Chamber Rating

1.3 - (20 reviews)
1
0
0
2
17
Read Our 20 Reviews

Chamber Rating

1.3 - (20 reviews)
1
0
0
2
17
  • Jessica Geis

    Non-responsive. Poor accounting practices/inaccurate billing and payment application.
    Jun 16th, 2023

  • Boujwa T

    I am a new homeowner in a community they manage and I have not been able to get ahold of anyone yet. It has been a month with no bill or correspondence. I tried the number listed on google, and it comes up busy. I haven't found 1 good review yet.
    May 23rd, 2023

  • Taylor Burnett

    This property management company does not keep up with CC&Rs and does not supply proper communication to owners. I was provided an outdated rule book of the property upon purchase of my condo and then fined for breaking rules. The grounds are not properly cared for and also support homeowners boards targeting people for not living the way they want everyone to live. It is a community. Highly recommend not working with Sharla.
    May 5th, 2023

  • FlashFreak 508 (dannytiney508)

    This management group is way out of line. First off for months I never knew about my HOA payment because they never notified me and I wasnt getting approved for the homeowners portal. Months later they sent me a 600 something dollar late notice with a bunch of late fees. I called to express this frustration and Gerardo Martinez didnt know what he was doing. He immediately blamed everything on me and then made me jump through hoops to send him a blank Void Check to pay the payments and wave the late fees. Now I emailed them and they told me that they dont even manage my property anymore. This is unacceptable and something needs to be done!
    Apr 26th, 2023

  • Tenaya M.

    I've had to contact Penny G. Several times for issues regarding my unit over the last 6 or so months. I've never had a positive experience working with her. When I notified her late on a Friday (which I did not expect a response from her until the following Tuesday due to holiday) of high water pressure via email I never got a response from her and when I called a week later she said she was just getting into the office at 12:30 (noon) and that she hasn't even seen my email. That there are 55 others sitting in her inbox. She also said it was good I called when I did since if I had called later in the afternoon she wouldn't have been there. Ummmmm what?? I was then told to expect a plumbing company to call me to set up an appointment. Okay cool that's GREAT!! They (plumber and HOA) were trying to determine if the issue was on the HOA or homeowner. I was told by the plumber that since my condo complex is coded commercially that my water pressure is okay at 100+ psi, but that his pressure reader says it's only at 80 Psi which is technically on the higher end for residential but to look up the ratings on the pipes that we have (that are 40 years old) and that it's fine either way. *side note, I did further research and as this is public record and the complex is coded as Multi family residential*This issue was was in January. a month later I got my board meeting notes via email and it says " so and so says you will need to call a plumber to come to your home and have a water pressure regulator installed. This is an HOA responsibility." Like thanks for communicating that to me, one of the concerned homeowners. This isn't the first issue or the last. I knew this company had huge red flags after one of my first encounters with them.Last year in May 2022 I inquired about getting a pool key in their office. I was told it was $25 and that penny was not around so I'd have to come back to get it. So I requested it be mailed to me, which the clerk says we can do that. I waited two weeks because snail mail and the benefit of the doubt. Then I called. I was then told the keys are $50 and I have to pick up in person from Penny at their office. I asked when she would be around and was told they didn't know. I'm not going to waste 30+ minutes driving to their office if she's not there to get a key. I do not recommend working with them at all. Penny is only responsive if you get the HOA president involved, who has also admitted that Penny is awful at notifying people of anything.
    Mar 6th, 2023

Read Our 20 Reviews

About
The Osselaer Management Group

The Osselaer Management Group is located at 532 E Maryland Ave # F in Phoenix, Arizona 85012. The Osselaer Management Group can be contacted via phone at 602-277-4418 for pricing, hours and directions.

Contact Info

  •   602-277-4418

Questions & Answers

Q What is the phone number for The Osselaer Management Group?

A The phone number for The Osselaer Management Group is: 602-277-4418.


Q Where is The Osselaer Management Group located?

A The Osselaer Management Group is located at 532 E Maryland Ave # F, Phoenix, AZ 85012


Q How big is The Osselaer Management Group?

A The Osselaer Management Group employs approximately 20+ people.


Q What days are The Osselaer Management Group open?

A The Osselaer Management Group is open:
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:00 PM


Q How is The Osselaer Management Group rated?

A The Osselaer Management Group has a 1.3 Star Rating from 20 reviewers.

Hours

Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM

Ratings and Reviews
The Osselaer Management Group

Overall Rating

Overall Rating
( 20 Reviews )
1
0
0
2
17
Write a Review

Jessica Geis on Google

image Non-responsive. Poor accounting practices/inaccurate billing and payment application.


Boujwa T on Google

image I am a new homeowner in a community they manage and I have not been able to get ahold of anyone yet. It has been a month with no bill or correspondence. I tried the number listed on google, and it comes up busy. I haven't found 1 good review yet.


Taylor Burnett on Google

image This property management company does not keep up with CC&Rs and does not supply proper communication to owners. I was provided an outdated rule book of the property upon purchase of my condo and then fined for breaking rules. The grounds are not properly cared for and also support homeowners boards targeting people for not living the way they want everyone to live. It is a community. Highly recommend not working with Sharla.


FlashFreak 508 (dannytiney508) on Google

image This management group is way out of line. First off for months I never knew about my HOA payment because they never notified me and I wasnt getting approved for the homeowners portal. Months later they sent me a 600 something dollar late notice with a bunch of late fees. I called to express this frustration and Gerardo Martinez didnt know what he was doing. He immediately blamed everything on me and then made me jump through hoops to send him a blank Void Check to pay the payments and wave the late fees. Now I emailed them and they told me that they dont even manage my property anymore. This is unacceptable and something needs to be done!


Tenaya M. on Yelp

image I've had to contact Penny G. Several times for issues regarding my unit over the last 6 or so months. I've never had a positive experience working with her. When I notified her late on a Friday (which I did not expect a response from her until the following Tuesday due to holiday) of high water pressure via email I never got a response from her and when I called a week later she said she was just getting into the office at 12:30 (noon) and that she hasn't even seen my email. That there are 55 others sitting in her inbox. She also said it was good I called when I did since if I had called later in the afternoon she wouldn't have been there. Ummmmm what?? I was then told to expect a plumbing company to call me to set up an appointment. Okay cool that's GREAT!! They (plumber and HOA) were trying to determine if the issue was on the HOA or homeowner. I was told by the plumber that since my condo complex is coded commercially that my water pressure is okay at 100+ psi, but that his pressure reader says it's only at 80 Psi which is technically on the higher end for residential but to look up the ratings on the pipes that we have (that are 40 years old) and that it's fine either way. *side note, I did further research and as this is public record and the complex is coded as Multi family residential*This issue was was in January. a month later I got my board meeting notes via email and it says " so and so says you will need to call a plumber to come to your home and have a water pressure regulator installed. This is an HOA responsibility." Like thanks for communicating that to me, one of the concerned homeowners. This isn't the first issue or the last. I knew this company had huge red flags after one of my first encounters with them.Last year in May 2022 I inquired about getting a pool key in their office. I was told it was $25 and that penny was not around so I'd have to come back to get it. So I requested it be mailed to me, which the clerk says we can do that. I waited two weeks because snail mail and the benefit of the doubt. Then I called. I was then told the keys are $50 and I have to pick up in person from Penny at their office. I asked when she would be around and was told they didn't know. I'm not going to waste 30+ minutes driving to their office if she's not there to get a key. I do not recommend working with them at all. Penny is only responsive if you get the HOA president involved, who has also admitted that Penny is awful at notifying people of anything.


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Overall Rating

Overall Rating
( 20 Reviews )
1
0
0
2
17

Write a Review

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