Western Wealth Communities

Im so very angry with this company. I applied for Delano apartments for a classic thats the whole reason I applied, It was shown available and I was even told it was available. Anyways I was approved received a email saying Thank you for submitting your application to Delano Apartments. We are excited that you are interested in joining our community. This email confirms that we have received your online application fees payment. Please save this email for your personal records. also i gotten a email for a list to do before moving in which I did even paid for pet screening, had my renter insurance set up and all to get a email saying I know you applied for unit ****, however, due to circumstances that unit is no longer available. I do have other units available during your time frame. Ok so I called and asked is there other classic again thats the whole reason I applied and paid she tells me reason the unit is unavailable because the residents in that unit decided to STAY! So i asked her can you have the manager call me (mind you Andri never called me back) to see what can be done because i dont want to pay for another unit and pay more then what i was looking for, so I get a email saying then I spoke to Andri, and I will have other units available; however, none are classics. The price can not be matched. The current price for renovated and platinum units are renting for $1225. Also, if you decide to cancel, we will refund the admin fee ($200) you paid when you applied. SO I CXL I was told I couldnt even get my application fee back only my admin which is crazy. Anyway so I did receive a check to find out they have voided the check. This is the crazy part I get a email saying Hello Rose! This is a friendly reminder of your open balance with us at Delano , We understand that oversights happen but would appreciate prompt payment of this amount. If we have already made arrangements, please disregard this email or click below to fulfill the arrangement. so I called and they have me living in that apartment complex and on this letter says move out June 13!!! I NEVER MOVED IN!.Now I know this is a scam because theyre no way I owe you guys if I never gotten my money back. SO YES IM DISPUTING THIS WHOLE AMOUNT WITH MY BANK. Like how I call billing and they dont even know a check was sent. I WILL GET MY FULL MONEY BACK
Jun 16th, 2023

They won't care about you once you sign the lease. The apartment I'm in is poorly managed and overpriced. Apt management will ignore all your concerns, they never reply to emails and always try to avoid responsibilities
Jun 3rd, 2023

Great company to work for and to be part of. It is like we are all family.
May 29th, 2023

3800 Portland St Irving TX Management is terrible, the condition of my apartment, when moving in was bad. Signed a lease to move in June 26 2022, the apartment wasn't ready. Had to cancel that lease and Signed a new one for move in date 7/1/22. Lease ended 5/31/23 and provided my move out notice. The manager at the time, told me I was okay for move out. Right before I turned the keys in. The new manager says I never provided a notice. Also new manager says I'm breaking the lease and ask me for the keys. I did nothing wrong to get treated like that, over a management issue.
May 27th, 2023

I lived at the Delano Apartments in Mesa, AZ that is managed by Western Wealth Communities. Overall my experience living here wasn't bad, and my interactions with staff were good, but when I moved out things turned south. I had purchased a home and made sure to review the procedures with staff there in order to be sure that I followed the proper steps when breaking my lease to avoid any unnecessary fees/ fines. As I followed the steps at each point I was told that I had followed the steps correctly and given proper notification. I was also informed that I would get my deposit back. A week or two after moving out I received a notification that I had an outstanding bill with Delano and I discovered that they were charging me a fee for "insufficient notice" of about $1400 and they used my deposit to pay part of that fee. I called the office and reviewed the fee and the lady I spoke with confirmed that I followed the proper steps and that I gave sufficient notice and that she also didn't believe that the fee should be charged to my account. She said that she would notify the property manager, and I have not heard anything since then. I attempted to dispute the bill, but it was fruitless. The worst part is that no one at Delano or Western Health Communities has explained there position or even given me a chance to present my case. It just seems extremely dishonest considering that I did exactly what they told me to do. Even after doing what I'm directed to do, they charge me an incorrect fee of $1400 on top of what I've already had to pay them in order to get out of my lease. The management at Delano invited me to reach out them to resolve the issue, and then ignored my email, and then has failed to call me back the three times that I have requested it. All I wanted was an explanation for there reasoning for the fee. It seems that they are afraid to have conversations like these. Very shady business practice in my opinion.
Jun 7th, 2023