Rooter Ranger Plumbing

Frank, my technician, was great, explained everything, was prompt and left everything clean and working well!
Apr 6th, 2024

Gabriel, the plumber, was super friendly, skilled, easy to talk to, and just a real joy to have around. He really likes fixing toilets, which I thought was kind of cute, and it made me feel great about going with your company. When he needed another part, he just grabbed it from his truck and didn't even charge me more for it.
Apr 2nd, 2024

Plumbers were very professional and kind - however, the pricing was considerably higher than other companies (> 2x for a sewer re-pipe). I contacted the company from their web page which advertised a $33 drain unclog service, however, I paid $47 for the unclog and $228 for a video inspection that was incomplete. I was told that I didn't specifically request the $33 advertised deal - why would I have thought that was necessary. A second plumbing company completed a complete video inspection as part of the initial assessment/quote (no charge). Needless to say, I am going to contract the other company
Mar 17th, 2024

If you value your time I would NOT recommend using this company. When the company actually shows up when they say they are going to and actually has the equipment on them they need to do the job, they are decent. Otherwise, this company does not value their customers time. They say a tech is on the way, and they never show up. This happened over and over again, on multiple occasions. They never once called, I had to call myself everytime to follow up and see what happened. On Multiple occasions the tech showed up and did not have the equipment needed, even though our needs for service were clearly discussed while making the appointment. I am giving 2 stars because there is ONE tech we have worked with who actually seemed to care, the rest of the company not so much.
Apr 4th, 2024

I called them to fix a toilet issue at a house that I am a caretaker of for an elderly couple in their 90s. They sent me a text saying that they would be arriving at 3:30. 5 o'clock rolls around and they still haven't arrived. I call the plumber directly and he tells me that he had to go on another job and they will be sending another plumber out shortly. They didn't show up until 8:30 and on top of that they double charged an elderly couple for 2 toilet lines when there was only one toilet line with no remorse at all. I called on three different occasions to get some of the money refunded for this elderly couple and they tried to act like they cared, but they don't. #1 - They showed up 5 hours late #2 - They double charged an elderly couple for two toilet lines when there was only one #3 - Customer service line doesn't care In my opinion, If you are a business that has no issue with taking advantage of elderlypeople, then you shouldn't be a business at all.
Mar 12th, 2024