Robins Plumbing, Inc

Thank you for taking the time leave a review Ira! We really appreciate your response and we are glad to help you resolve any of your plumbing problems!

Thank you for your well written review. It is much more professional than the phone conversation I listened to. You left several one star reviews under different names.I appreciate the opportunity to respond publicly to your response.You called for a leaking bathroom faucet. Turns out it was your shower valve which had been leaking for more than 30 days. Our plumber advised you that he recommended REPLACING the shower valve due to the length of time it had been leaking, the water quality and the age of the shower valve. YOU INSISTED DESPITE his recommendation to replace the shower valve that we ATTEMPT a repair. YOU EVEN SIGNED A WAIVER and were advised more than 6 times that the repair may not work and we should replace the valve. Turns out my plumber, the professional, was right. The repair didn't hold. We even offered to split the repair cost with you and apply the credit toward the work you refused to do to begin with. You hired a professional, then refused to listen to his advice and signed that you were making an informed decision to risk a repair against recommendations. When that didn't work out for you you thought the best course of action was to yell at the plumber, the office and the field supervisor and then lash out online.You need a new shower valve. I hope you treat the next plumber with more respect that you chose to show us.

Thank you for your well written review. It is much more professional than the phone conversation I listened to. You left several one star reviews under different names.I appreciate the opportunity to respond publicly to your response.You called for a leaking bathroom faucet. Turns out it was your shower valve which had been leaking for more than 30 days. Our plumber advised you that he recommended REPLACING the shower valve due to the length of time it had been leaking, the water quality and the age of the shower valve. YOU INSISTED DESPITE his recommendation to replace the shower valve that we ATTEMPT a repair. YOU EVEN SIGNED A WAIVER and were advised more than 6 times that the repair may not work and we should replace the valve. Turns out my plumber, the professional, was right. The repair didn't hold. We even offered to split the repair cost with you and apply the credit toward the work you refused to do to begin with. You hired a professional, then refused to listen to his advice and signed that you were making an informed decision to risk a repair against recommendations. When that didn't work out for you you thought the best course of action was to yell at the plumber, the office and the field supervisor and then lash out online.You need a new shower valve. I hope you treat the next plumber with more respect that you chose to show us.

Thank you for taking the time to leave a review! We really appreciate your response and we are glad to help you resolve your plumbing issues! Autumn is an awesome plumbing technician and she always does phenomenal work!

Thank you Mike for sharing your feedback! We really appreciate your response and we are glad to help you with any problems that you have with your plumbing system! Damon and Austin are excellent plumbing technicians and they always provide great customer service!