Firehouse Subs Arcadia Plaza

It was ok use to be really good sub didn't taste as good
Apr 7th, 2024

Great service ,food ready by time requested
Apr 2nd, 2024

I love firehouse subs and get it a few times a week. I went into the Arcadia location today and it was very poorly managed. I waited for ten minutes before anyone acknowledged I was there. With only a few people in the restaurant, my one sandwich took over 40 min. They have bread sitting in the toaster getting burnt instead of removing them and still used it. My sandwich was rock hard. Id try to avoid this location if possible.
Mar 28th, 2024

Table was filthy. I ordered a turkey sandwich and got Italian? Covered with mayo, it was not edible. Soda machines had nothing for someone that can't have caffeine or carbonation. At least I got a refund for my small drink.
Mar 8th, 2024

I come to firehouse pretty often and I am always pleased with the service and food. I just went in to order a sub at the Arcadia Plaza location and was treated as if I wasnt there. I was ignored for about 5 minutes before anyone even looked over to then finally ask if Im ready to order. The girl taking my order acted as if I was inconveniencing her by bringing my business to her place of work. The screen asked for a tip and I obviously declined. Im sure this decision I made by not tipping made the experience with my food lackluster. I grabbed by food and said thank you with no reply back. I checked my sub and see that it was drenched in mayo and there was about 5 olives and pickles all in one spot on the entire sandwich. I also asked for it cold and of course it was hot. The lack of attention or care from the employees was disheartening as I really enjoy Firehouse as a whole. I did not catch the names of the 3 girls but one had bright pink hair with piercing and the other had dark blonde hair with nose piercings as well. Just overall not a great look for the company as they seemed very standoffish and made me uncomfortable. I will no longer be going to this location.
Mar 7th, 2024