Hillstone Homes

Sep 19th, 2023

We built our home back in 2018. I waited to give a rating since it is important to know how the house stands to the test of time. Out of the 4 homes I purchased and built this one has got to be by far the WORST quality home I have lived in. Overall, the quality of work done to build the house is likened to the level of an unprofessional unlicensed contractor. As we began home renovations post purchase, thing after thing kept coming up that required us to dump more money onto our projects just to medigate the cheap, corner cutting construction that was done on this home. Someone stated in their review they are like cheap apartments, I second that! I have never lived in a home that was this cheap in quality and work. Others mentioned the unprofessional manner of the workers, which I also second. I never experienced as much gaslighting and dismissive behavior as I did working with this company to build our house. This isn't buying a burger somewhere, it is a home purchase, somewhere to live. It's a large purchase that most people can't afford to do. At least have the decency to provide the best quality in both the construction and customer service. To any prospective buyers, go with a more reputable company like Shae, Taylor Morrison, or Woodside. This isn't one of thoes "little guy," companies that deserve a chance. EDIT: We tirelessly worked with the builder to correct the work even after moving in. However they were gaslighting us the whole way saying we never brought up any issues each time we asked for corrections and to revisit issues we brought up during the building process. Seems like they don't even remember how bad the situation got and escalated. Downgraded to 1 star because that response shows how incapable they are of learning from their past indiscretions.
May 1st, 2023

Jul 14th, 2022

Jul 12th, 2022

Its very unfortunate that Hillstone continues not to care about their customer experience after they take your money for the down payment and is emotionally involved in the home you are so excited to build. They continue to blame contractors, suppliers yet never apologize or take responsibility nor try to mitigate time lost in any of these delays! Kevin who is supposed to take care of these issues continue to say we dont get paid until the job is done which has nothing to do with us or our experience. We now have to cancel family coming into town for the holidays as our home was supposed to be done in June/July and now coming up on October which is now a year since we secured our lot. We still have no timeline of what to expect. Delay after delay with no regard to their costumers. Never even a apologize or trying to emphasize with us after giving them well over $20k. This is very disappointing and I would think twice before investing with this company.
Jan 29th, 2022