Phoenix, AZ Consumer Electronics

Took to long they barely speak English and I'm native I don't speak Spanish

Friends staff, very knowledgeable.

I wouldn't recommend this one to anyone if your looking for transparency and honesty. I went to Add a line to my family plan and I originally paid 80.00 I was not told th ... more

They do fast and perfect service and answer all your questions and give you the best deals

Quick repair

I got tricked into buying an iPhone that the girl said she was positive was 5G capable. I called Metro and they said there was nothing they could do about it

Took care of what I needed, but waited just over an 1 hr just to update my automatic payment.

Zaliam was awesome. I know I misspelled her name but the manager was helpful and got us everything we needed and helped bring my mil bill from 157 down a hundred dollars ... more

Location isn't there

I visited the store today. Jacky is a very professional and friendly person.

On December 22, the person who runs this store offered me a tablet on my plan and I told him that I was not interested and he very insistently wanted me to take it, I tol ... more

Unprofessional manager Spanish lady eating noodles while taking care of her customers, and doesnt know her promotions her policies unfortunately, she needs to be retrain ... more

Nice guys but a waste of money. They literally could not answer a single one of my questions in store, on chat, or on the phone. To fix a computer they'll mail it in and ... more

Kept me on hold for 30 minutes and then transferred me back to the remote call center only for some woman to hang up on me. No thanks!

Mice costumer services

Horrible customer service, every time I go in here I wait at more than 30 mins to get serviced

Extremely helpful representative at this store. I do advise others to go there.

Ali took care of me and got my camera iPhone lense fixed an hour before close. Great service !

Very quick and easy to replace my phone screen protector.

3RD PARTY VENDOR, NOT AN AUTHORIZED RETAILER, BEWARE!! This place was the worst customer experience I have ever had. First and foremost, you have employees standing aroun ... more

Very disappointed in the customer service at this location. Employees like Alba are telling clients in order to purchase a phone same day they have to add a new line to t ... more

Great customer service, will go back

Awful service 5 employees just hiding behind the employees door instead of help customer . I was waiting 15 minutes before getting assist

We needed to upgrade our phones and Isiah and Steve took great care of our needs. We have been with them for 21 years and this was the first time in the new store. They g ... more

Amazing service, very friendly, helpful people. Overall best T-mobile service we received.

Very good

Jacob and Fernando were amazing and knew what they were doing!

Absolutely worst experience. Sad staff is lack of knowledge and lack of willingness to help out. Alejandra refused to look into why my s pen is not working. Instead she r ... more

Didn't tell me I would be transfer to a new service with T mobile..

Rafael was extemely helpful with our purchase. Patient and polite. Very attentive. Will be returning to this location

Amazing service by reps

Jessie was extremely helpful and very knowledgeable

Great customer service, I would definitely recommend this location and visit in the future.

I needed a particular case for my phone that was proving difficult to locate. However, this store had what I needed and for that I am grateful.

Good service and honesty

10/10 service

Don't go here they are not going to help you just a run around I have a phone my daughter broke the screen and only option is to buy a new phone with new service and I as ... more

The store supervisor refused to serve me because she was putting on makeup, it was already open and she didn't want to serve me because she was putting on makeup. Terribl ... more

Great customer service. The sales agent was very helpful and got my issue resolved within minutes of me calling. I wish other Metro PCS stores have this top notch custome ... more

It was my upgraded month and I couldn't upgrade cause you have to pay for being a six month straight paying and not missing a month.

Look for people who truly provide customer service, who do their job with enthusiasm. The truth is, the service was terrible. The worst place I've ever been to.

Great customer service!!

The quality of service is very good and the prices are very comfortable.

Very good service from our friend Ali, I recommend it

Raphael was great at assisted me switching over and upgrading to the iPhone 12 deal All my questions were answered quick and the switch was made quick he is very knowledg ... more

Went in to look for a new phone. I wasn't sure what I wanted to get. Tanya was extremely helpful and friendly!! She gave me several options. Unfortunately I left empty ... more