T-Mobile at Costco

Jun 12th, 2024

Wonderful customer service, knowledgeable and helpful people, great T-Mobile service.
May 6th, 2024

I am a long time Costco member and was inquiring about a new phone service at the T-Mobile kiosk inside the store. Erica, the location manager for T-Mobile, went above and beyond in friendly service and service knowledge as well as helping me select a new phone. She nimbley and politely assisted other customers at the aame time she was setting up my new service. I was taking advantage of the new promotional phone and home Internet deals they had in conjunction withthe Costco deals. I was nothing short of impressed with the results. Erica did an exceptional job in the sale and next steps for the total setup of my purchase. Stop by and see Erica and her sales force with all the current deals!
May 3rd, 2024

Danny was a Big Big Help. T Mobile is the Best.
Feb 16th, 2024

I would give "0" if I could. I am not complaining about the service across the country, although much improvement is necessary even on Interstates Freeways. Instead, I am complaining about false advertisements for deals and rates. As a senior citizen I chose to go with T-Mobile for its over 55 rates and I also chose to upgrade our phones because we were long overdue for new phones. We went through Costco because not only were they giving $400 dollars per trade-in for each of our phones, but a Costco gift card on top of that (which they did). One year and seven months later, we are still paying for the phones, and it turns out to be FULL PRICE without the $400 trade-in. Their Customer Service is useless because I called about the bill within the first six months, and they said that our bills would reflect the $800 for the two trade-ins in due time. Well, the bills continue at full rate. How dare they take advantage of seniors.
Dec 25th, 2024