Desert Heart Center

Dr. Lopez is an amazing cardiologist, however the front desk staff is incredibly unprofessional and does not answer phones professionally or intelligibly at all. The last straw for me was this week when I called in to request prior authorizations for two medications my insurance no longer covers on their formulary list. The front desk gal not only didnt answer the phone in a way that clearly identified the organization or person I was speaking with, she made me explain why my insurance no longer covered the medications and then asked me which medications were covered to attempt a medication change as if she is my doctor. I am now changing cardiologists which really makes me sad because Dr. Lopez has been with me from the beginning of my cardiac journey and is an amazing doctor.
Mar 19th, 2024

Jan 17th, 2024

Dr Prakash is the Best!
Apr 11th, 2023

Dr Lopez is awesome but the staff definitely needs some training!!
Apr 5th, 2023

Front desk person does not answer phone, ignores patients at the counter and does not manage appointments well. Multiple errors without apologies or improvement. However, Doctor Prakash & Doraceta (sp) are 5 STAR - they are they reason I go to this practice. They are knowledgeable, professional and friendly. They just brought on a new doctor, he seems great as well.
Sep 9th, 2022