Bertha's Cafe & Catering

Dear Guest,

We're thrilled to hear that our turkey jalapeno sandwich hit the spot for your breakfast cravings! Your kind words made our day. Next time, we hope you'll take a moment to snap a picture of your meal before you dig in - we'd love to see it! Thank you for your wonderful review and we look forward to serving you again soon.

Sincerely,
Bertha's Café

Dear Ya Quazi,

Thank you for sharing your feedback. While we value customer input, your comments reflect misunderstandings that need clarification.

First, it’s clear from your review that you visit our shop infrequently. While we appreciate your occasional patronage, it’s important to understand that we can’t afford to operate exactly as Bertha’s once did in the past. Businesses evolve, and adjustments like updating the menu and focusing on volume are necessary for sustainability. These changes ensure we can continue operating and supporting our team while meeting the needs of our community.

Second, regarding your complaint about our food plate, we find it notable that in the past two years, no one else has raised similar concerns. Our team works diligently to maintain quality and consistency, and isolated complaints, especially when unsupported by broader feedback, do not accurately reflect the reality of our operations.

Your remarks about our manager’s communication skills are also inappropriate and unwarranted. We value diversity and inclusion at Bertha’s Café, and we are proud of the hardworking individuals on our team who ensure our customers are served with care and respect. Criticism focused on someone’s background or accent rather than their performance is neither helpful nor acceptable.

To address your specific concerns, we reviewed our camera footage from your visit and found no evidence of unprofessional behavior from our staff. They conducted themselves appropriately and in line with our standards of service.

As for cleanliness, we take your comments seriously and will review our practices to ensure we continue to uphold high standards. However, we stand firmly behind our team and their dedication to providing a welcoming and professional environment.

We’ve noted from your review history that you rarely give more than 2 stars to any local restaurant. It seems there’s always something to complain about—whether it’s staff, atmosphere, food, menu changes, toilet paper dispenser, or other little detail. While everyone is entitled to their opinions, this pattern suggests an issue beyond any one establishment.

Finally, change is inevitable in any business, and while it may not align with everyone’s preferences, it is necessary for sustainability and growth. We invite you to return with a fresh perspective and appreciate the hard work and adjustments we’ve made to keep Bertha’s Café thriving.

Sincerely,
Bertha’s Café

Dear valued customer,

Thank you for your feedback and we're glad you found our café to be cute. At Bertha's Café, we strive to provide a unique dining experience with high-quality, fresh ingredients. Our pricing reflects this commitment to quality. We understand your concern about the cost and we're continuously working towards balancing affordability with quality. Please feel free to check out our daily specials, which may offer an even more cost-effective option for your next visit. We hope to serve you again soon.

Sincerely,
Bertha's Café

Thank you for your uplifting review! We're ecstatic to hear that our team and service met your expectations. We look forward to serving you again soon. Sincerely, Bertha's Café.

Dear Guest,

Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that you enjoyed both our food and our friendly staff. Your feedback is incredibly valuable to us and motivates our team to continue delivering top-notch service. We look forward to seeing you again soon.

Sincerely,
Bertha's Café