Camelback Collision

Apr 26th, 2024

Had my charger fixed here looked perfect at pick up!! Thanks Brian!
Apr 19th, 2024

Called and made an appointment for an estimate, gave them the make and model of the vehicle when I scheduled. I arrived for my appointment on time and had to wait about 15 minutes for the estimator. She comes out, sees that I have a Range Rover and says that they don't work on luxury cars but she could still write up the estimate. I asked why they didn't tell me that when I called but she didn't know. She said it would take 1-2 days for the estimate. Estimate never arrived, so I called Adam Quiles the Collision Estimator three times.. no call backs. So yeah, huge waste of my time and it delayed settlement of my claim by another week. I wouldn't even call this terrible customer service, it's just no service at all. I took my car to Ultra Collision, had the estimate in hand in 15 minutes. I've used Ultra previously and the work is always top notch, so if you're looking for a good shop with quality customer service avoid Camelback Collison and pick a shop that cares.
Feb 17th, 2024

They are not nice when you are inquiring the female representative will act as if she is going out of her way to speak with you. Tighten up and do better on your first impressions.
Feb 5th, 2024

Lets start with the sign posted on the front of the business..we fix ALL makes and models! You need to update that to make it truthful by adding..if we have the tools!! I cant make this up! I didnt want to return after the last encounter at this place with my husbands car. The insurance said it was their preferred shop and my husband was wanting to give them a second chance. A Manager took over his repairs after the initial cluster F and made it right for him. I was reluctant and should have went with my gut instinct! We get an estimate, they schedule the car to be dropped off. They were told to let us know once parts arrived then we would drop off. Got everything scheduled through the insurance company. Drop off the car, pick up the rental. Literally 5 minutes after arriving home we get a call from the woman who is overseeing this repair. We cant fix your car, we dont have the tools! So youre going to have to come back and pick up your car!!! WHAT INSANITY IS THIS?? The customer service is horrible especially with this female that has once again messed up on another car repair. The lack of concern for the inconvenience is met with a sorry. No explanation as to how this could have happened! SERIOUSLY..you dont have the tools but you go through all the motions even to the point of dropping off the vehicle before you even say anything!!! Management should educate the team on what vehicles they are able to repair and the ones they are not able to repair because you dont have tools!
Feb 17th, 2024