Sunrise Park Lodge

- No Keys: We only stayed overnight and we were only able to go out as a family once because one has to be able to open the door for the other. The only way you can go in was to use a master key which you have to get in the front desk - No room service: We have a baby, a toddler, and a bunch of stuffs and no one out of the 5 people in front of a single computer they have in the front desk was able to offer assistance - No customer service: We carried all of the stuffs mentioned above to the third floor and down to our room on the second floor due to inaccessible construction area. They didnt explain it to us that we are not gonna get a key. The instruction was just we only have to follow a girl as shell open the door of our room for us. I have to go back to the same way we went through, up to the third floor and back to the ground to find that unfortunate news. Then, the other lady in the front desk told me that apparently we can go through the construction zone so we only need to go a single flight of stairs. Unbelievable! Carrying our own bags with kids was acceptable. But giving us a hard time going up and down multiple flights of stairs when you can make our lives easier, thats just despicable! - Power turned off and on multiple times: Imagine the horror of my 4 year old daughter when all of a sudden its all dark. We cant leave her side because it keeps happening at least 5x the entire stay. - Smells like old library: Youll get very nostalgic if youve been to one before. Ughh. - Squeaky floors: That explains itself - Broken vending machine: It only requires cash and guess what? Theres no sign that its out of service. So when you put your money in there, its the same thing as putting cash in a donation or tip box. - No access to patio: One of the selling point in their website is the feature of the room which is the patio which was scenic. But when you checked in, it was nailed shut due to construction. I wasnt able to sleep due to frustration. I wrote this at 04:00am on my phone in the room hours before checking out. Our trip was ruined by staying in this lodge. The front desk lady said shell talk to her manager about possibly refunding a discount for the inconvenience as the tech guy that was supposed to give them the keys didnt come at all. I havent heard anything back about that either. What a weekend.
Feb 29th, 2024

room 252 is haunted but other then that very good service
Feb 24th, 2024

The rooms are basic and the hotel is being redone, but the location is great, just 7 mins from the ski slopes. The staff are amazing, so friendly and helpful and the food by Chef Chris is quite wonderful Nearby activities: Sunrise Ski Resort Food & drinks: The food was delicious, the salad was fresh and very tasty, and todays special, the elk chili was just fantastic
Feb 11th, 2024

Beautiful views, downhill, mountain biking skiing, snowboarding ski resort on Indian reservation Nearby activities: Nearby ski resort
Nov 15th, 2023

Typical to operations at Sunrise, our experience here was horrible. This resort has so much potential if they could just get their operations act together. First, it is absolutely ridiculous that they are marketing this hotel as "renovated". When you walk in, it feels like you are walking into the 1980's. I showed up with my two son's to stay they night and ski the next day. The two ladies at reception said they had no record of my reservation and did I have a confirmation email. I had no email. But I was able to pull up the charge from the lodge on my credit card statement. But I had no confirmation email. And they were fully booked for the night. They did find a reservation under my name for another date. Which I still had no confirmation email for. So then it's my word against theirs. But there's still no room in the Inn for myself and my kiddos. I will continue to ski at Sunrise because even with the terrible customer service, terrible operations, and terrible logistics it is still better than Snowbowl. But I will never, ever, attempt to stay at this dump of a lodge again.
Feb 25th, 2024