3 Ways Remote Access Software Solves SMB's IT Hurdles

BY: ON THURSDAY, AUGUST 30, 2018

Small- and medium-sized (SMBs) must usually fight an uphill battle compared to their larger competitors. While recent statistics show SMBs make up 99.9 percent of all businesses in the United States, they employ less than half of the total workforce. The advantages for the big companies that make up the other .1% yet employ over half of all American workers are considerable. They utilize economies of scale for purchasing, have access to larger lines of financing, and employ the latest technology. Still, SMBs do have the advantage of being nimbler and not necessarily being invested in legacy policies and procedures, especially when it comes to information technology (IT) infrastructure. We'll go over three remote IT support solutions below which can help any SMB hold its own in a David versus Goliath showdown.

3 Remote IT Support Solutions for SMBs

Remote access IT solutions allow SMBs to compete with their larger rivals. After all, you may not be able to offer the salary and other perks of a bigger company, but you can still attract top talent with work-at-home options thanks to the cloud and virtual private networks (VPNs). These offsite work capabilities can also lower office space overhead. Plus, SMBs can build upon their traditionally more personal approach to customer service through specialized remote access technology.


1. The Cloud

If all you really need is synchronized file sharing across multiple locations, cloud-based options may be your best bet. At its simplest, this can be achieved by using shared Google Docs. Or, if you want more robust capabilities, you may want to move to Google Drive, OneDrive, Dropbox, or Box. Another option is cloud-based content- and project-management systems like Basecamp, Zoho, or Microsoft Project.


2. VPN

Another option is setting up your own VPN. As part of your network's firewall, a VPN creates a secure "tunnel" for data to be accessed from a remote device as if it was on the local network. This means all servers, files, and software will be available to off-site computers. In addition, a high level of encryption and authentication makes this data transmission highly secure. You will need, however, an expert IT department to successfully configure and maintain your VPN to make sure its security is not compromised.


3. Remote Access Software

A remote access software is a platform designed to enable IT departments to manage systems, Active Directory, devices, software, and patches from one console.
First, techs can perform background systems management tasks without interrupting their end-users regardless of whether they are onsite or remote.
Second, engineers can access as well as monitor multiple computers at once and invite other operators to collaborate on resolution.
Third, they work across multiple platforms, systems types and access protocols such as Windows, Mac, Linux, RDP, VNC, Telnet or SSH. Finally, they provide a way to eliminate repetitive IT support tasks through process automation.

Making the Right Choice

There's no one-size-fits-all IT solution for SMBs. Instead, there are always two factors to keep in mind: What are your current needs? What are they projected to be in the future? Making a thoughtful decision which answers both these questions will help you remain competitive in the short and long run.



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About the Author

Matt Shealy

Matt Shealy is a Social Media evangelist and technologist based out of Orlando, FL and the President of SwayyEm. Matt's passion is to help connect brands with consumers in a meaningful, authentic way.

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