Advantages and Disadvantages of Using Virtual Phone Systems For Businesses


Virtual phone systems, also referred to as hosted phone systems, will enable the businesses to have a completely functional telephone system. This is possible without having to purchase any system hardware. The only thing that is needed is a handset. There is no longer a need to spend a lot of money on PBX systems as the virtual option will offer everything that the physical option is capable of. This is all possible with round the clock support and a high cost-efficiency.

Virtual Phone System Advantages

The two biggest advantages associated with the service are cost savings and flexibility. This is particularly important for a small business as the cost savings are significant when the switch is made to the virtual option. A huge power comes from the fact that no physical equipment is necessary. A smaller company that does have a limited budget will particularly appreciate the option since the only thing that would be necessary would be a monthly cost. The lack of setup cost, administrative fees and maintenance fees will be considered by practically all smart business managers. You do not need the office premises and clients will be properly serviced by what you deliver.

When looking at the hosted phone system, the staff flexibility offered is great since it allows people to work from practically anywhere. Telephone connectivity can be offered to the representatives that are on the field, project offices in a remote area and senior executives. Transferring calls to the cellphone of your choice is also a possibility. To make matters even more interesting, in the event that you are going to move office locations in the future, no extra transfer cost will be necessary. The business can so easily enjoy the flexibility offered and is allowed to decrease or increase the capacity without the equipment obsolescence that would appear with the alternatives.

Virtual Phone System Disadvantages

The main disadvantages of using a virtual phone system are poor call quality that would be caused by interference and time lags that are present when a call is transferred to the mobile phone. A VoIP phone system will require internet access in order to be able to operate. If outages appear in the online connection, the phone system will also not work.

Another thing you have to remember is that when you sign the contract with the provider, it is possible that an initial contract period will become locked. The set monthly costs are definitely beneficial when looking at the shorter term but as time passes, ownership costs may increase as full system possession is never acquired. We can say that this would be offset with the automatic upgrades offered, the ongoing support and the lack of a need to have capital expenditure. However, it is still a factor you should take into account.

While the rental costs will be fixed, there are usage charges that can mount up just as with the regular on-premise systems. The VoIP phone system offers long-distance calls at the rate of the local costs but there are PBX charges that can differ. Make sure that you always look at them.

Choosing PBX Virtual Phone System Provider

Choosing the best PBX virtual phone system provider is all about comparing the deals that are available so that you can find the one that is the best for you. Because of this, make sure that you will use services like Virtual Hosted PBX. This will allow you to easily compare the different PBX deals that are currently available on the market. Always use such a service and compare before you choose. The best provider this month may not be the best one in the following month.

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About the Author

Megan Totka

Megan Totka is the Chief Editor for As a small business expert, Megan specializes in reporting the latest business news, helpful tips and reliable resources, as well as providing small business advice.

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