Natural Balance Massage and Wellness Center

N C _{on Google}

Feb 5th, 2024

I was very happy with the massage I got from Whitney. She was very good at what she does.
I was relaxed and she found a few trigger points (knots) and she was able to explain what it was & compress them when massaging & broke them down.
Thank you Whitney for being caring friendly & massage was amazing!

Maria Sanchez Lopez _{on Google}

Dec 7th, 2023

Beautiful, great, and welcoming atmosphere. I was warmly welcomed. Escorted to a waiting area. My msaage therapist came to get me at my scheduled appointed time. The place itself is tranquil and warm. The message room was inviting and smelled wonderful. My massage was heaven and ask fr Elizabeth. She is awesome. Was suffering from a painful stiff shoulder, and she relieved the stiffness and pain. Will definitely come back again.

Madina Bogayeva _{on Google}

Aug 21st, 2023

This is my very first time leaving a bad review, but I couldnt help myself and I need to let people know what kind of customer service they have!!!
my husband bought me a gift card for 90 minutes we thought, so I made an appointment for 90
On phone with them , they confirmed
so first of all my masseuse ( Sweet Lady nothing personal ) She wasnt doing the massage in order like she will do my shoulders then goes to the lower back then comes back up to the arms so I couldnt relax
and it wasnt actual deep tissue I asked for It was more like body rub and I noticed that she was rushing, and I told her to pay more attention on my back because we have 90 minutes no rush and this is when she told me its 60, I got up (after around 25 minutes) went out to talk to the front desk because I need a 90 minutes my back have a problems I never make 60min its not enough for me ,but they wasnt cooperating at all. They said I made appointment for 60 minutes but theres no way I could ask them for 60 ( again because I never do 60 its always 90 and I thought the gift card was for 90 minutes so the number 60 wasnt even coming out of my mouth ) instead of working on solving a problem ( they coasted by making a wrong appointment) they just started to blame me for making the wrong appointment( The phone lady go it wrong , not me) no apology even from their side!!! so they charged me for 30 minute massage like $75 or so and the rest they said I can use whenever for next appointment ok I called to make an appointment later for whatever leftover but the person on the phone said that I am not allowed there( which is fine. My experience wasnt good as I said body rub not the deep tissue.) I told them ok I will come to get the rest of money then and they still didnt want me to do that even and they said the owner will contact me which he did ( funny he said Im trying to help which he wasnt. He was just doing his job as giving me my the money I didnt use ) and he said he gonna mail me the check. Its been around three weeks now and I havent get anything. No apology, no appointment, no money. Maybe they do have a professional masseuses idk Im not saying everyones not professional.
I Am strictly talking about my experience. So I lost $150 for nothing! I understand they made me a wrong appointment which is OK its life things happens but I was expecting them to fix this but instead they blame me in everything
There was 2 ladys at the front desk and none of them could do their job!
Terrible customer service!!!
Just my opinion- The owner should send his employees ( Those who I was dealing with) to the training or something so they can improve it to the basic at least!!!

Jennifer Budney _{on Google}

Aug 10th, 2023

Donna was great! Knowledgeable and kind. Good at what she does and Im so definitely going back