Southwest Day Spa Wax services | Massage Boston

Karen Rojas _{on Google}

Oct 24th, 2023

I received the "Great Escape" Package as a gift, along with a pedi and mani for mothers day. It was the most wonderful experience i've had at a spa. It included a facial, body scrub and massage by Fabiola and a pedi and mani by Levina. It was the most amazing/relaxing time Ive had in a long time, both ladies did a fantastic job. This package lasted about 4 hours and included lunch. The decor was upscale and modern and the showers and products were clean and high quality. Staff is very professional and friendly and go out of the way to make you feel comfortable.
I would highly recommend Southwest Day Spa and am looking forward to going back!
I have been going for 3 years now, still the best spa!

Anum H. _{on Google}

Oct 27th, 2023

Worst place I have ever visited here in the US! This place is clearly a scam!
I asked the owner if she could do a package deal for me for body wax and deep pore cleansing. She agreed and asked me to buy a gift card worth $50. I bought it and booked an appointment (for $500).
The service lady was continuously asking me to get the front body waxed this month and get the back section done next month (this was so senseless!). Also, she was so harsh with her waxing technique that when i got home and washed my face, i found that she burnt my skin on the upper lip area. For the deep pore cleansing, she continuously insisted that I should take the light therapy (for an additional price). I also booked a separate nail appointment with them the same day, but only after reaching there did they tell me they don't have equipment to do the nail service (that was so stupid and super frustrating)!
I paid the full amount after the service ( I did not use my gift card that day). I conveyed all service-related issues to the owner, and to my surprise, she got so furious and defensive that she started blaming me for not liking their services. She even canceled my gift card (without me even knowing it) to adjust the remaining cost because I asked her that I would not continue with the package deal because their service was bad.
I don't understand why they are so shady with the communication?! Such rude customer service, and they work on their own terms. The owner tricked me and canceled my $50 gift card, and I only got to know of that when I tried booking a massage appointment for a friend. They are clearly greedy and not really interested in the quality they provide.
PATHETIC CUSTOMER SERVICE! Will never recommend it to anyone! Save your money; There are much better and cheaper places in Cambridge!

Sean Evans _{on Google}

Sep 25th, 2023

I see a lot of reviews about trouble contacting and getting responses ? I dont know who runs the messenger but they have been beyond a amazing asked a million questions and answered all within hours so accommodating and offers so many amazing services love this place happy to bring my business here for a long time to come

Mary Morrison _{on Google}

Sep 19th, 2023

Can't really rate the spa itself as I was unable to make my appointment, just be aware they charge full price for no-shows/last-minute cancellations (they tell you this when you book). What I felt was odd was that I was guilted for my last-minute cancellation (5min before start of appointment & charged in full), even though I explained the situation had been out of my hands, was very apologetic and said upfront that I was totally comfortable with them cancelling and charging me in full. I would have been fine with being either chastised OR charged in full for the appointment I missed, but getting both felt a bit much.
They also never answer their phone, which is frustrating - everything is booked via text and thus felt a little unprofessional given the prices.
EDIT: In response to the owner's reply to me below, this would make complete sense were it not for the fact that you were paid in full for the entire time of the session. You didn't lose any sales, and it is disingenuous to answer this as if you had not been paid for your time. As mentioned in the review, I have no issue at all with the need to charge full price for no-shows; I do take issue with being rude about it.