REI

Meg H _{on Google}

Mar 14th, 2024

In prep for a winter trip, I did a bunch of online ordering of clothes in many different sizes and then returned them all, keeping the few that fit. Im a busy mom with young kids, thats how we have to shop. The young man who did the returns for me was not patient, almost hostile. Made me think I was breaking policy by returning unused clothes with tags. My husband has had similar experiences. Returning something unused? Should take a few minutes! I stood there forever with fussy kids. Every article, he asked questions. It was exhausting and has soured my feelings on this store. Ive been spending most of my outdoor money at REI for two decades, in fact, as I stood there I realized that every single thing I was wearing was purchased from REI.

Frank Foley _{on Google}

Mar 6th, 2024

Best store for gear, athletic or otherwise. Two floor workers helped my husband and I choose excellent winter hats. My husband is a member and they still had him by phone number! We are very pleased with our customer experience.

Elizabeth Rockwell _{on Google}

Mar 5th, 2024

Great customer service, sports gear!

Golda Sinyavskiy _{on Google}

Feb 6th, 2024

Really slow staff, literally told the cashier Im in a hurry and she proceeded to hang and fold everything when I told her Ill just put it in my bag. Asked for help picking a backpack and the guy helping was asking questions when I clearly knew what I wanted. He came across patronizing.

Michael _{on Google}

Mar 10th, 2024

*UPDATE 2* It has been 2 months and REI have not relinquished in trying to enforce a triple charge on my account for one ski bag. Ive been in talks with my credit card and REI is insistent I filled multiple exactly the same priced receipts on the same day with the same receipt number. Card company states REI is the problem in insisting on the hold. Wish I could give this scummy lying fraudulent company fewer stars. In store rep in January literally said oh dont worry about multi charges, those never stick okay bud. Sure thing..
*UPDATE* Ive now been triple charged with still no resolution. Its been 10 days since the original issue and the only changes are that they fraudulently charged me an additional time in the last day, and now reps in the physical store have dismissively refused to help in any way as well. Store employees when asked novel questions get PISSY and RUDE. Im now out $400+ instead of $200+ for going on a week.
Additional perks:
1) The garage has also somehow increased in price so you now need to pay an un-validated/unsubsidized $14 to park and be abused by the morons at REI.
2) my package was broken anyways so Id need to return it if I didnt so urgently need the late, broken equipment that Im going to fix it myself and use broken brand new equipment instead of being able to return it and be triple charged a second time.
*ORIGINAL* Double charged me for an expensive item I ordered for pickup while simultaneously marking the package, which tracking showed to have arrived at the store already, falsely delayed for several further days. Completely unresponsive customer support on phone and online. Need to take action through my credit card company to get the fraudulent charge reversed. Hope to never shop here again.