Pandora Jewelry

brian hensley _{on Google}

Feb 23rd, 2024

Anna saved my Valentines Day!!!
There was an issue with resizing a bracelet I had bought from the Joliet store, and that store not explaining it was a final sale and no refunds or resizing would be allowed.
I went to the Bolingbrook store because they were the only one stocking the size I planned to exchange the bracelet for.
While at the store I was informed I had been sold a final sale product and the companies policy was no exchanges or refunds.
Luckily after calling Joliet back, in front of Anna, and her hearing they would not honor their sales persons promise to me; she took matters into her own hands and found the correct size and allowed an exchange.
Simply Anna saved my entire Valentine's gift and I truly appreciate the understanding and badassness of her gesture.
Anna rules and we'll be going back to her

Lily Zhang _{on Google}

Feb 11th, 2024

Pretty bad experience! If you bought their items! You even couldnt exchange to a different items in a week! Even you want to buy more items you ask them could u exchange this one! ?They said No! So Im stop buying any items of Pandora , cause they dont do exchange!!! Which I drove 30 mins here. Very disappointed of their customer service!!! Not reasonable! Dont waste your money and time here.! Horrible experience!