Ashley Store

Sharrieh _{on Google}

Apr 10th, 2024

Cody was great! He greeted me at the door and attended to all of my needs. Even checking on me throughout my searching inside of the store! Very professional! I highly recommend the Woodridge location.

Dr. Daniel Zimmerman _{on Google}

Apr 10th, 2024

Absolute TRASH!!!!!! We have been put through the grinder with Ashley at the store level, as well as through customer service. They sold us their best couch and chair, which broke within a month. Had to wait over 3 weeks for a repair person to come out to tell me that it is broken and we need a new one. So instead of sending out a new chair- which we purchased an expensive warranty for, they just gave us a gift card for the price of the chair. If we wanted to same chair change again, we would have to pay an additional $300 for tax, warranty, and delivery. We had to dispose of the chair ourselves and ended up not getting chair and went with a few tables that were on clearance. Oh and mind you, they ship to your home, they do not have any tracking numbers for you, the store takes zero responsibility for it and if it is lost; it is lost. There is no documentation at all. If the item does come and is broken and you do open it up to see it is broken, they store or Ashley will not take it back since it is not their fault that it broke. So the customer is stuck with a broken, overpriced lamp. Super Service. No idea how they are still in operation.
The next issue is that the couch mechanism was broken and had to file a claim with the manufacturer, Ashley. Well, it has been over 4 weeks and we had to order the mechanisms that are sitting in my garage and every time we call to schedule an appointment we are told that the tech is scheduled but never shows. Call customer service to see what is wrong and, just like clockwork, it was never scheduled or scheduled wrong. This has happened 4 times. Yes 4 TIMES. No call from supervisors apologizing, no customer service- just an oops, I don't know how that happened.
Ashley Furniture does not care about their customers, they sell garbage that has no lasting value. Their service is terrible and I will NEVER shop there again. I am warning everyone- this is a terrible company that is run by morons that care about their commissions and push crap disguised as quality. It is 100% my fault for shopping here. NEVER AGAIN.

Ray Fredericks _{on Google}

Apr 7th, 2024

Omar and James were upbeat, good natured, attentive, and courteous. Will definitely be return customers!