CSL Plasma
-
Serving
Boca Raton, FL - (561) 981-3700
Hours
Chamber Rating
Contact Info
- (561) 981-3700
Payment Methods
- MasterCard
- Visa
Questions & Answers
Q What is the phone number for CSL Plasma?
A The phone number for CSL Plasma is: (561) 981-3700.
Q Where is CSL Plasma located?
A CSL Plasma is located at , Boca Raton, FL
Q What days are CSL Plasma open?
A CSL Plasma is open:
Friday: 8:00 AM - 8:00 AM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 8:00 AM
Thursday: 8:00 AM - 8:00 AM
Q How is CSL Plasma rated?
A CSL Plasma has a 1.9 Star Rating from 102 reviewers.
Hours
Related Categories
Ratings and Reviews
CSL Plasma
Overall Rating
Overall Rating
( 102 Reviews )Tyler Ross on Google
Hi used to donate twice a week, After today’s experience I will never be back
Vanessa Salinas on Google
Hi I’m Tennessee and I really would like to know whom I may contact in regards to introducing new technology to the csl plasma centers this technology actually kills 99.9% covid in less than 3 minutes 😃 please we donate to save people this is awesome!!!
Desarae Perry on Google
FATSOCK NICKELS on Google
HELLO
I AM A RETURNING Â DONOR LOCATED AT THE MIRAMAR LOCATION AND THIS MORNING Â WAS TREATED UNFAIRLY AND UNPROFESSIONAL BY THE MANAGER AND THE NURSE. I WAS THERE EARLY AND HAD TO WAIT 15 min FOR THE INITIAL SCREENING
AFTER THE MANAGER CALLED NEXT…. ALL HELL BROKE LOOSE!
SHE HAD AN ATTITUDE MAYBE BC ITS EARLY? NEXT, THE SCREENING COMPUTER WAS NOT WORKING SO AFTER SEVERAL ATTEMPTS (BY THE WAY I DID SURVEY ONLINE) AND THEN SHE ASKED FOR ME TO GO TO THE ROOM AROUND CORNER
SO I JUST ASKED I HAVE TO GO TO THE ROOM?
THEN HER RESPONSE :
SIR! Â YOU HAVE TO TONE IT DOWN I JUST TOLD YOU HAVE TO GO THE ROOM
AND AS IM WALKIN TO THE BACK I CAN STILL HEAR HER SAYING A WHOLE LOT SO NOW Â IM ANNOYED N AS I REACH THE OFFICE SIDE
THERE ARE 3 CLOSED DOORS SO I THEN ASKED “LOUDLY†WHICH DOOR?
THEN SHE SARCASTICALLY SAYS:
SIR I TOLD YOU THIS DOOR BUT YOU HAD AN ATTITUDE AND WEREN’T  LISTENING
I RESPONDED: NO YOU HAVE THE ATTITUDE AND ARE UNPROFESSIONAL TALKIN BACK ARGUIN WITH A DONOR WHEN ALL I CAME TO DO IS DONATE PLASMA! SO NOW WE ARE BOTH YELLING AND THE NURSE COMES OUT OF NOWHERE AND APPROACHES ME STANDING OVER THE DESK YELLING AND ACTING AGGRESSIVELY! NOW THINGS ARE GETTING OUT OF HAND THERE IS YELLING AND SCREAMING FROM THE MANGER AND NURSE Â AND ME
AND NO ONE WAS PROFESSIONAL ENOUGH TO DIFFUSE THE SITUATION
ONLY MY WIFE WHO I CAME THERE WITH CAME OUT AND DIFFUSED THE SITUATION Â BC SHE SAID TO THE NURSE AND MANGER STOP TALKIN JUST STOP TALKIN! AND AS WE WERE LEAVING THEY WERE STILL TALKIN AND SHOUTING OBSCENITIES
SO I FREELY RETURNED THE FAVOR! AND LEFT
ME NOR MY WIFE DONATED  TODAY AND WE WILL NOT RETURN TO THIS PARTICULAR CENTER ! THIS  CENTER NEEDS NEW MANAGEMENT AND MORE PROFESSIONAL WORKERS THAT WILL DEAL WITH DONORS IN A MORE PROFESSIONAL MANNER AND NOT LET THEIR PERSONAL PROBLEMS AFFECT DONORS AT THE CENTER. WHAT HAPPENED THIS MORNING WAS UNCALLED FOR , UNPROFESSIONAL AND UNRULY AND IF THIS IS  WHAT REPRESENTS CSL BEHRING …. I AM TRULY DISAPPOINTED! THANKS IN ADVANCE
ANY QUESTIONS MY EMAIL IS ATTACHED THANKS AGAIN
Sent from my iPhone
Greg Bruce on Google
Since I know you read these... Whoever heads up the customer service division leaves huge gaps for improvement.
You lack managerial oversight at customer screening. Try to Add sound recording cameras above each booth for monitoring and training purposes. You'd be amazed at what you would learn. Focus more on the customers experience and how to get them to want to return...from an outsiders perspective. Someone who will tell you what you don't want to hear. Probably going to need a woman's perspective here...bc she knows how to make it feel like home.
Better screening for who your hiring. Attitude test before hiring. And a bench or chairs for both lines...bc people wait the most there and it's frustrating to watch the 1 person screening get up for the 5th time to "check supplies".
Drastically increase your customer service training to include de-escalation words and tactics. Hand position and gestures may be helpful as well. Also Perhaps viewing everything a customer says as not an arguement? Customers pay your bills, remember that...and everyone has a bad day now and again.
Nextly, if you don't own our biometric data and your servicer doesn't own the data but you own the machines that hold the data and share that data with vendors??, who owns my data in your machine again? It appears your word-smithing stupidly or... who did you really sell it to?
The fact you ONLY respond to the positive reviews speaks volumes to your character and intentions. If you represent the OWNER then you need to act like you OWN the business. You should put on your big boy pants before work.
If someone's review should be at its proper location then respond appropriately. Where is your standard "I'm sorry your having a bad experience however untypical" response? You know the one that at least helps you appear like you care about your business.
This type of behavior has an undesirable aura with a trickle down effect that starts at the top. You lead by example, so what example are you setting? It's the way it is whether you like it or not. Your subordinates will emulate you to a certain degree in an attempt to "please the boss". So again I ask you, WHAT EXAMPLE DO YOU WANT TO SET?
Final thought :
"If we could change ourselves, the tendencies in the world would also change. As a man changes his own nature, so does the attitude of the world change towards him. This is the divine mystery supreme. A wonderful thing it is and the source of our happiness.†~Mahatma Gandhi
Overall Rating
Overall Rating
( 102 Reviews )Write a Review
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