Small Business Blog

6 Ways Contact Centers Can Improve the Customer Experience

6 Ways Contact Centers Can Improve the Customer Experience

One of the best ways you can improve the customer experience at contact centers is by eliminating the most common customer frustrations.

Building a Strong Small Business Culture Without a Corporate Budget

Building a Strong Small Business Culture Without a Corporate Budget

One poll showed that 88% of employees feel the right company culture is essential to their long-term career success. However, many small business owners neglect to develop it.

Top 10 IT Concerns Businesses Face in 2019

Top 10 IT Concerns Businesses Face in 2019

While new problems will arise every year or even every week, the best IT leaders continually resolve the most troubling organization pain points. Businesses and IT leaders need to work together to identify these IT concerns.

Sleep Well, Lead Better, and Keep Yourself Happier

Sleep Well, Lead Better, and Keep Yourself Happier

Lack of Sleep Can Create More Problems in Your Company than You Realize. Sleeping better will keep you happier and your business running better.

How Millennials Changed the Business Landscape into Movements for Sustainability and Social Awareness

How Millennials Changed the Business Landscape into Movements for Sustainability and Social Awareness

While each generation has its idealists, millennials are the ones moving forward in noticeably larger steps to bring ideals to life. This shift is felt down to the foundation of how things and business were done.

How Automation Is Changing Small Business

How Automation Is Changing Small Business

The goal of every small business is to maximize profits and minimize overhead. Automation makes it easier than ever for less people to get more done.

4 Software Development Trends Overtaking the Market

4 Software Development Trends Overtaking the Market

Experts forecast several disruptive movements which will change the way that developers do business. Take advantage of these trends to stay ahead of the market.

Ransomware: The Terrifying Threat to Small Businesses

Ransomware: The Terrifying Threat to Small Businesses

Business owners have a new cybersecurity threat to be worried about these days. There is a growing epidemic of ransomware that is threatening their very existence.

5 Market Trends to Consider Before Getting Started With Flipping Houses

5 Market Trends to Consider Before Getting Started With Flipping Houses

Shows like Fixer Upper and Flip or Flop glue to the TV millions of viewers from all over the world. If you've been inspired by TV to enter the world of real estate, there are some trends you need to know.

5 Timesaving Business Hacks for Small Business Owners

5 Timesaving Business Hacks for Small Business Owners

Every small business owner is inundated with constant tasks, communications and fires that need to be put out. Use these timesaving hacks to steal back a few hours a day.

The Evolution of the Fiduciary Rule and What's Next

The Evolution of the Fiduciary Rule and What's Next

If you're investing for your retirement in an IRA, 401(k), or some other type of plan, it's important to understand the fiduciary rule and how it impacts you.

How to Create and Save Canned Email Replies

How to Create and Save Canned Email Replies

Canned replies are prewritten answers to commonly asked questions by your customers. They make sending emails more efficient for everybody, especially you.

How to Build a Brand: 10 Simple Steps Your Competitors Probably Skipped

How to Build a Brand: 10 Simple Steps Your Competitors Probably Skipped

Wondering how to build a brand from scratch in 2019? Here's the step-by-step guide that'll put you miles ahead of your competitors, right from the start.

4 Cybersecurity Tips for Businesses in 2019

4 Cybersecurity Tips for Businesses in 2019

According to Yodle Insights, "75% of consumers, go online to find a local business." And if your business doesn't exist online yet, you're greatly missing the chance of attracting new customers.

Things to Consider Before Designing a Website

Things to Consider Before Designing a Website

According to Yodle Insights, "75% of consumers, go online to find a local business." And if your business doesn't exist online yet, you're greatly missing the chance of attracting new customers.

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