Crest Cadillac of Birmingham is located at 1677 Montgomery Highway in Birmingham, Alabama 35216. Crest Cadillac of Birmingham can be contacted via phone at (205) 588-4478 for pricing, hours and directions.
On April 8th I took my Cadillac Escalade into Cadillac of Birmingham and asked them to check my cooling system. Tim Rockett was the Service Advisor. Tim called me a day or two later saying that I had a radiator leak and it needed to be replaced. I told him not to fix it, and that I would be in to pick up my Escalade. I also asked Tim if he could show me the leak on my Radiator and he said yes. Tim and I walked out and looked under the hood of my vehicle. He said that he had to stand on something to look down into the radiator where it was leaking, and he pointed with his finger saying its down there, and you cant see it with the naked eye. I didnt see anything, I wasnt having any problems with my radiator, I simply wanted to have it checked. My vehicle, had never ran hot, never saw any antifreeze in my garage, the reservoir bottle was full, and the radiator was full. Yet Tim said it needed to be replaced and it would cost me 1,000 dollars. After leaving Cadillac of Birmingham, I took my Escalade to another shop for a second opinion. It was determined after a pressure test was done on my cooling system that it was working fine, with no issues. Tim lied to me about my vehicle, in an attempt to have me spend unnecessary money. He never showed me a leak. To say the least, Im very angry, disappointed and upset with Cadillac of Birmingham, who can you trust to do good work on your vehicles. I expect a full refund of my money for the incorrect diagnostic test done on my Escalade, and I wouldnt recommend anyone to service there vehicle there. BTW, when I got ready to leave the dealership, Tim said to me, your vehicle is dirty, we didnt clean it up, because we dont have any water, and we havent had any for 3 days. I said to myself Wow
Amor Ristorante Italiano on Google
Thank goodness for Paul Moman!!!
Deborah Lentz on Google
We enjoyed dealing with Xavier Taylor. Xavier done everything possible to get us the car we wanted. All the staff was enjoyable to work with. Highly recommend Cadillac of Birmingham.
Courtney Stokes on Google
I emailed the night before inquiring if the vehicle I was interested in was still available, the next morning I was sent a personalized video of the car and its features by Anna Greene. She was very professional and replied to my emails/text promptly. I never felt pressured by her or her team, by far the best experience Ive ever had with any dealership.
dorothy hill on Google
Mr. Paul is the best. Very professional and honest. I didn't have to go back and forth to receive the best deal. Thank you Mr Paul
