Sam's Club Home Office

Rick Conway _{on Google}

Mar 8th, 2024

I ordered 2 recliner chairs for a lake house less than 30 miles from the home office for Sam's and Walmart. I had to order online since no pickup is available from ANY store on this item. They arrived in flimsy cardboard without side panels to protect the chair. One box had several gouges in it. The rest of the box was falling apart. Inside the box the chair was dentedd in the same area and underneath a zipper opening revealed a brokeen 4 inch piece of plywood which fell out. The plywood was stapled to two separate pieces of the frame apparently intended to hold them together. When I called customer service I got 3 different individuals in the Phillipines who didn't speak or understand English very well. Apparently they had no idea how to schedule a pickup or redeliver the items when I would be at the property so now I have to call back. Sam must be rolling over in his grave.

Maryse Kocher _{on Google}

Mar 6th, 2024

I had three flat tires today and needed badly to replace them as I needed to get to work a rep by the name of German Kellybin the Medford NY tire center of the club was getting ready to leave and I was desperate for the tires to get changed so i purchased them and he decided to stay very late to accommodate my need to change the tires it took an hour and a half but he did a fantastic job and I highly tipped him he had to see his son and I made him very late so I got a hold of the supervisor and let him know how much I appreciated Germains sacrifice for me so I gave him money ABF told him to have dinner with his son on me tonight he was very appreciative and I walked out with four new tires happily so I could go to work
All the workers there are awesome but this went above and beyond the call of duty thank you German keep up the good work

Jerry Luke _{on Google}

Mar 5th, 2024

I am at the Sam's Club in Montgomery. Alabama off the Eastern bypass. I enjoy eating at the cafe. I love the Quarter pound all beef hot dog with onions and Is kraft sour-crout. I Love shopping at Sam's. Of course, I feel at home because my granddad used to play checkers with Sam Walton at the Benjamin Franklin hardware store in Newport. Arkansas, when I was about 3 or 4 years old, and I'm, and I'm 71 years old now. Sam was an absolutely fair and honest man.

Huey D. Wyche Sr. _{on Google}

Mar 2nd, 2024

Our vehicle was damaged by the Sam's Club technician during a repair. Sam's Club has yet to give us the proper information to have the vehicle repaired. We will eventually have to have our Insurance Company contact them for the repair, thus showing accident on our new vehicle. This could have been prevented had it been handled in a professional manner. Who's in driver seat at these stores.