Evergreen Eastside Heat & AC

Rosemary Carrel _{on Google}

Feb 29th, 2024

They came out promptly. We have a old Ruud furnace. The tech had to borrow tools and tape. He replaced a 26V transformer and broke a switch on the fan controller. He said that he couldn't get that part. The part was on amazon new.
He did something to the pilot light sensor and it started heating with the fan on always. The repair lasted 12 hours for $650.
They wanted another $350 to come back to try again. They said at that time they didn't work on >20 year old units. They wanted to sell us a new one.
The unit, I found, needed only a sensor for the pilot light.

E. C. _{on Google}

Feb 25th, 2024

Purchased a new Trane Furnace and Tankless water heater. The furnace was installed however the gas regulation setting was not set by the installer. PSE came out and identified the problem. The furnace has not worked properly since installation. The furnace waste vent was installed too close to the gase meter in violation of code.
The Navien tankless was also installed incorrectly. The plumbing service valve was installed upside down, preventing it from being serviced. Called Evergreen several times, they apologized and said their manager was out of town on a company retreat. Weeks later they agreed to send someone out. They no-showed and refused to answer my phone calls since.
I paid a plumbing company to fix their plumbing failure and hired a different heating AC company to fix their furnace install failure.
A manager from Evergreen recently reached out to me and apologized for the service problems and reimbursed me for the plumbing service expense.

Yanjie Zhang _{on Google}

Nov 25th, 2023

For repair, they charge pretty high diagnosis fee ($350+) plus labor and parts if they can fix. We thought this price will come with good value. Not really. The technician was not very confident about the diagnosis but told us he will try to replace one part and see if that works. Their tech went back to order the parts and a week later we were told the part is discontinued. Thats understandable. But then they told us we need to replace the whole thing with an estimate of $18k. No explanation on why our working AC needs to be replaced too. I do not like this approach to sell. So we decide to replace our furnace with another provider.

Saish Gersappa _{on Google}

Nov 8th, 2023

Had a pretty expensive top-of-the-line heat pump installed a few months ago. Turns out, the heat pump isn't kicking in at all when the temperatures are cold and only the older gas heater is in use. When I called up the company to report this, their first response was "I'm not sure what we can do about that". If the company thinks heat pump installations cannot handle 40F weather, they should definitely not be recommending them to customers. Service: Heating system installation

Bob McNiesh _{on Google}

Dec 30th, 2022

They installed a heat pump and replaced our old gas furnace. Everyone we dealt with was very professional and a pleasure to work with. Services: Heating system installation, Install thermostat, Install AC