PetSmart

Jenny Barlow _{on Google}

Mar 23rd, 2024

Subject: Unprofessional Grooming Experience at Petsmart
I am writing to express my dissatisfaction with the grooming services provided at the Petsmart location we visited. This was our second encounter with a particular groomer whose name we unfortunately did not obtain, and once again, the experience was subpar due to the groomer's negative demeanor.
Given the importance of trust and comfort in grooming services, especially for a pet that has been handled with care throughout its life, we found it necessary to cancel our appointment. It is imperative that a groomer demonstrates a professional attitude and a genuine care for the animals in their charge. Regrettably, this was not the case, and it has led us to question the hiring and training standards at this establishment.
Our decision to utilize this location was made under duress, as our preferred groomer was unavailable. However, we will not compromise our pet's well-being and will seek alternative solutions moving forward.
We hope that this feedback will be taken into consideration and that steps will be taken to improve the grooming services offered. A pet's grooming experience should be a positive one, and any deviation from this reflects poorly on your brand.