Whataburger

E K _{on Google}

Apr 1st, 2024

Clean store. Bad service.

Teri B _{on Google}

Mar 25th, 2024

Damaged my ATM card by swiping it multiple times then inserting card too hard. Cracked my card.. come to find out ,there machine was having bad connection.

Christina Foreman _{on Google}

Apr 4th, 2024

Whataburger on 140 South Dowlen Rd in Beaumont has the absolute WORST customer service. We made a MOBILE order and get to the store to pick it up. My daughter and I go inside and both cashiers were being rude as hell to all the customers. We get to the register and I let the lady know we had a mobile order. She prints my receipt and gave me 2 of my cups for the fountain machine. My daughter ordered a shake, and I understand that is something that the staff has to make for us. Cool. We waited a good 10mins (mind you my mobile order should have been ready when we arrived according to what the app said) I noticed nobody has made an effort to make my daughters shake. The cashier Shanika is literally just standing there at the register with no customers. So I approached and said Excuse me maam my daughter still needs her strawberry shake please. She said The shake machine is down so I dont know what to tell you. Excuse me??? I said Ok no worries Ill just take my money back then please. To which she said You did a mobile order. Get a refund on the app. What!?! I asked for the manager at this time because nowhere on the app does it show where to get a refund. The manager Kierra then tells me I dont know what to tell you. We dont give refunds for mobile orders. Then proceeds to say shes going to call the cops. Lol call the cops because youre stealing my money?? Please do. Both were unbelievably rude as hell!! I would love for corporate to roll the cameras back because there is no way either of them should still have a job!! There was nowhere on the app to request a refund. You could file a complaint which I did and I will be disputing with my bank first thing in the morning. $40 and almost an hour wasted. Very annoyed and will do everything I can to make contact with corporate. Do better.