Woofbeach

Scott Long _{on Google}

Mar 14th, 2024

Great weed take our good boi here for training, washing, and sweet cuts

Patrick Reilly _{on Google}

Feb 8th, 2024

They do a good job cleaning my Dog. The staff is friendly and helpful. They do need some improvement for doing online bookings and customer information management.

Candace Ciminski _{on Google}

Mar 10th, 2024

DO NOT GO HERE!!! I went here to get training for my 4 month old puppy. The trainer I was working with was named Nick. I came in for my consultation and Nick informed me all I needed was to sign the contract and place the deposit to hold her spot as she was too young to start training. He said the deposit is refundable if anything happens between contract signing and start date. Nick stated that once I pay in full then it would not be refunded whether I take the class or not. Nick stated email was best way to contact him and he would be with me in the meantime to help assist in training until her start date.
This was not true. I emailed him and he never responded except when speaking about money. I figured ok maybe he wants the deposit before giving advice. Seems fair right? So I went in and paid the $600 deposit he again told me the deposit was refundable until I pay in full at her start date. In the process of all of this I witnessed the manager behind him Cameron. He was holding a dog training it when a little 3-5 pound dog got off its bed and walked by him.
He grabbed the leash and dragged the dog with the spiked collar on as it cried out in pain fighting back all the way to the cot. Then I saw him with the bigger dog he was training lightly kicking the dog's back legs to get him to sit. I was starring at him with a look on my face and he stopped kicking the dog's legs.
I reached out to Nick in email and in person looking for help on what he would call "puppy biting." I got zero response back. When I spoke to him in person he said oh she's too young to learn anything and puppy biting is normal. I said yes it is, but she isn't puppy biting she is attacking and ripping clothes. He completely ignored me and my questions and said we will fix it in training.
I continued research at this point googling reviews, speaking to numerous people. After many discussions and research I came across one last review from an ex employee who stated the daycare employees are sent over to assist when needed and that they are told to shock the dog until they listen. States seeing cruel punishment. I then looked up Nick to see if I could find any credentials on him. They state he is a canine behavioral instructor. Nick stated he worked at a daycare prior to this.
I found his Facebook which stated from him that this was the first full time job he has ever had and was an Apprentice. This was in 2021. I then called woofbeach to speak to him and the daycare employee picked up and said she had no idea about any training dates drop off times or really anything she's just answering the phone while they need help.
Going back to my read reviews everything seemed to be in check with cruel punishment and a trainer that is in need of more training. This is not what I agreed to when signing my contract and my deposit I made. Woofbeach broke this contract by providing cruel punishment.
At this point I had enough red flags to tell me I needed to not take my dog here and reach out to someone higher. I found the district managers email his name is Austin. I wrote an email to him explaining everything that has happened and how uncomfortable I was and I didn't want to make any waves I just wanted my refund for my deposit back.
Austin refused to give me my deposit back stating the contract says he doesn't have to essentially. I explained to him his trainer insured me the deposit is refundable and even lied to Austin about some emails saying he didn't get until I had to forward them to Austin to prove they went through and were received. I told him I was uncomfortable seeing the punishment they gave with the prong collar. He still refused.
He offered to go to another location however, I've seen how they train.How can I be comfortable going to another place after what I saw. I just wanted my refund and wanted to quietly move on with my life. But here we are. I'm still going to consult with legal to see about getting my deposit back seeing as how I didn't agree to that punishment in that contract.