PNC Mortgage

Jillian Ramirez _{on Google}

Jan 9th, 2024

The employees at this location have always been sweet and welcoming. I was turned away at the shoal creek location and then happily welcomed at this Cameron rd location by Diego. Very grateful for the service here.

Richard Hale _{on Google}

Dec 15th, 2023

I have been doing business with PNC when it was Compass Bank. Im very disappointed in their customer service and will be changing banks soon. There is a local number for the bank but you can never get anyone to answer.

Eduardo Garcia _{on Google}

Aug 31st, 2023

I understand now why this branch has such terrible reviews. I went to close a deceased relative's account, and was asked for my ID and asked to wait. Waited 15 minutes while people ran around doing everything but acknowledging me or letting me know I'll be attended to soon.
I don't mind waiting, I get people are busy, but seeing a customer in the lobby and not letting them know they're with someone else, or just got to finish one thing, anything. It's customer service 101.
I left and went to another bank that had to be closed, and I was in and out in 10 minutes. I was actually treated like a person, given condolences and everything! Imagine that...
I bank here too, and I've got half a mind to find myself a new bank.

Arianna McDonald _{on Google}

Mar 8th, 2023

If it was possible to give them 0 stars I honestly would. Service here is TERRIBLE. They never seem to have enough tellers for the amount of business they get. No one answers the phone and there are 2 numbers listed for the location. I came in a week ago to get a debit card .. the card machine broke I had to come in the next week and Ive been waiting over an hour to simply get a new debit card