Americas Best Value Inn Austin University is located at 909 East Koenig Lane in Austin, Texas 78751. Americas Best Value Inn Austin University can be contacted via phone at (512) 452-4200 for pricing, hours and directions.
Q What is the phone number for Americas Best Value Inn Austin University?
A The phone number for Americas Best Value Inn Austin University is: (512) 452-4200.
Q Where is Americas Best Value Inn Austin University located?
A Americas Best Value Inn Austin University is located at 909 East Koenig Lane, Austin, Texas 78751
Q What is the internet address for Americas Best Value Inn Austin University?
A The website (URL) for Americas Best Value Inn Austin University is: https://www.sonesta.com/americas-best-value-inn/tx/austin/americas-best-value-inn-austin-university
Q How big is Americas Best Value Inn Austin University?
A Americas Best Value Inn Austin University employs approximately 20+ people.
Q What days are Americas Best Value Inn Austin University open?
A Americas Best Value Inn Austin University is open: Wednesday: 24 Hours Thursday: 24 Hours Friday: 24 Hours Saturday: 24 Hours Sunday: 24 Hours Monday: 24 Hours Tuesday: 24 Hours
Q How is Americas Best Value Inn Austin University rated?
A Americas Best Value Inn Austin University has a 2.7 Star Rating from 1106 reviewers.
Hours
Wednesday:
24 Hours
Thursday:
24 Hours
Friday:
24 Hours
Saturday:
24 Hours
Sunday:
24 Hours
Monday:
24 Hours
Tuesday:
24 Hours
Ratings and Reviews Americas Best Value Inn Austin University
They have not returned my 100 dollars back. I called and said itd take about 2 to 5 business days and its been over a week! I have checked my bank account and nothing.
Its been more than 15 days and still nothing!
Business Response on GoogleApr 2nd, 2024
Hi Jonie,Thank you for bringing this to our attention. We regret any inconvenience you've experienced regarding the delay in refund processing. While we strive to expedite refunds promptly, please be aware that the processing time can vary depending on your bank's policies, refunds may take between 7 to 15 business days to reflect in your account. However, we understand your concern and will do our best to assist you through this process. We hope to have the chance to serve you again on your next visit.
Lucho Rodriguez on Google
Friendly staff and great service
Business Response on GoogleMar 29th, 2024
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
THEYALLFLOAT777 13 (THEYALLFLOAT777) on Google
Dude with glasses in front is a true gentleman will be back for more stays very friendly had a mishap on a room but he fixed it for us no issues
Business Response on GoogleMar 18th, 2024
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
Amy Broadnax on Google
I was traveling so I booked a hotel late night, and when I got there found out they can only accept cash for deposits not digital payments, or digital cards. I kindly asked for a refund or if they could make an exception and they would not provide a refund even though they did not have the equipment necessary for me to make my deposit and its 2024. Everybody should be using the best technology possible when it comes to digital payments and pay systems. Being that its 2024 and Im someone who closes hotel deals, works in the industry, and a frequent traveler, this is in my opinion, is a serious lack of good customer service. I sacrificed my commission in the past to make hotel owners happy to earn their business, and they wont even give me a place to stay when Im out here trying to close hotel deals. Wow, big slap in the face. The person who is responding to my review, has no clue that they probably dont even exist to the hotel owner at all, Just like I didnt exist when I needed a place to lay my head.
Business Response on GoogleApr 2nd, 2024
Hi Amy,Thank you for sharing your feedback with us. We want to clarify that our hotel accepts payments via cash and physical cards, as these methods ensure a quick and seamless transaction process without any payment delays. This payment policy was communicated to you during check-in, and it's also detailed on our website for reference. We regret if you missed it while making the reservation. Our team looks forward to the opportunity to welcome you back in the future.
Janis Hales on Google
OMG. DO NOT STAY HERE. SPEND THE MONEY TO STAY AT ANOTHER HOTEL, WHICH IS WHAT I HAD TO DO DUE TO THE NOISY AND UNHEALTHY CONDITIONS. I was supposed to stay a couple of nights, but after one night, I couldnt stay there another night. The bedspread and bedsheets had hairs and cigarette burns on them. People were talking and smoking CIGARETTES AND WEED on the balcony. I had to deal with secondhand smoke that came through my room door all the way to the bathroom in the back of the room. So much for paying for a non-smoking room. The next day, I contacted the manager, Roger, and gave him the opportunity to make things right and give me a full refund without a cancellation fee for the second night. He refused. Not only did I hey, for a room that I couldnt stay in; I had to pay additional money to stay at another hotel. I was out over $200.
Business Response on GoogleMar 24th, 2024
Hi Janis,After conducting an investigation, we have determined that your claims are inaccurate. The reservation you made was for a discounted package rate for three nights, which unfortunately cannot be refunded. Our staff members diligently explained this to you and even offered to refund a portion of the fee for the third night, which you declined. The issues you mentioned are not typical of our service, and therefore, we kindly request that you refrain from making false accusations on social media.
