Pep Boys

Desiree' Martin _{on Google}

Apr 4th, 2024

Scheduled a pre-purchase inspection with them. It was listed online as being on sale for $89 and I actually called and verbally confirmed that this was the case. Then I made my appointment online but when I showed up the girl behind the counter told me it would be $140 and then she told me there was nothing she could do about it. I took my keys back at this point. I asked if it is possible to speak to the person I had spoken to that morning and she said no. No further effort was made to provide any sort of customer service after this encounter. She even avoided eye contact with me. I left and went down the street to Austin's automotive and they're doing a much better job all around.
Sorry Pep boys... never again. All it takes is one bad customer service representative to ruin your reputation.
Also, side point the inside of the lobby is really unkempt, no snacks, the coffee machine is broken, and the bathroom is not available, really??

Ejj Willis _{on Google}

Apr 2nd, 2024

Very poor service, couldnt leave my car with these clowns at all sorry they need more professional staff

Key'von Miller _{on Google}

Mar 27th, 2024

Did a good job on the alignment on my 96" Trans Am. Great customer service!