ParkCrest Medical Supply, LLC

Jeff Hartman _{on Google}

Apr 4th, 2024

No one ever answers the phone, forcing you to leave a message that they MIGHT respond to. They make only one attempt to reach you, and if they miss you they leave a message and the whole merry-go-round starts again because they never answer when you call. If a business makes it impossible for me to call them, they need to call me repeatedly until they reach me. A few years ago ParkCrest also charged me about $500 for sending me equipment that I never ordered. I managed to reach a human ONE time, explained the situation, and was told I'd get a call back which of course never happened. I called and left multiple messages over a few months and received no response, but what I did receive was a notice from a debt collection agency!! ParkCrest really seems not to care about customers even a little.

Tina Sutton _{on Google}

Jan 30th, 2024

I have been getting my CPAP supplies from Parkcrest Medical since 2017 (so 7 years now). They have ALWAYS been helpful: they are very familiar with the CPAP machines and equipment, they can always explain what is covered by my insurance and how often (CPAP supplies have difference coverages - filters & nasal pillows every month; tubing every 3 months, etc...) so they keep me on track with what I need to order and when if I forget or have lapsed in keeping my own records up to date. When I wanted to get a travel CPAP, they were excellent at showing me the options and immediately got me the model I selected. I started out working with Erica and then have been working with Jen for several years now. They have always been so professional and kind. Anytime I need anything, I email or call Jen and she responds immediately and also can usually have my order ready for pickup by next day; sometimes same day. If I order something that is out of stock, she gives me an availability estimate and contacts me when it arrives (that has not happened often but Jen stays on top of it until I get what I need). They do a good job filing with my insurance and answering any questions I may have on any statements I get. I am very thankful for Jen and the rest of the staff at Parkcrest Medical Supply.

Amanda Spears _{on Google}

Oct 25th, 2023

Before COVID the ladies that worked in this office were so nice. They helped you with all your questions and made sure you were taken care of. Now this current staff don't smile nor answer any questions you have. Moving on is the best decision I have made!

Nicole Vykoukal _{on Google}

May 16th, 2023

They have been very helpful and responsive!

brandye mcguire _{on Google}

Mar 25th, 2023

This place has gone downhill ever since Erica left. Can't ever get the supply coordinator to answer the phone and then when I'm told something is being shipped to me, it really wasn't, I had to call and ask where my stuff was a week later.....still haven't received a call back.....no urgency whatsoever