Gerber Collision & Glass

isaac diaz _{on Google}

Feb 15th, 2024

Bad communication between shop and insurance. The app was showing my car was in repair when actually it was pushed to the side. I had personally went to the shop, then called to find out what was going on. The shop said they were waiting on the insurance, and my insurance said they were waiting on the shop. At the end, the shop had forgotten to send the second estimate of the cost of the car. At the end, after more than two months, my cars was a total lost.
On the past, this shop had done a way better job communicating with the customer. This time it was really bad.
Is very unpleasant to be in the middle of two business doing their job, to get to communicate with each other! Is horrible to make a call to the insurance and find the proper person on the phone and then had to make them call the shop to find out that a single paper wasn't sent, after weeks of dropping the car.

mitchell gonzalez _{on Google}

Dec 23rd, 2023

Please never take your vehicle to this shop. Nor to any Gerber collision anywhere. Not a trust worthy shop and not a trust worthy company.

Dee Hakala _{on Google}

Nov 9th, 2023

Top shelf all the way! Mitchell and Susie explained entire process. Seamless flow between Farmers , Gerber and Enterprise and my car was ready two weeks early! Im
Blown away ! Thank you so much !

Jacob Hood _{on Google}

Nov 8th, 2023

Terrible service. Used this location for years with multiple situations. They used to be run really well, but the staff turnaround is insane and they can't seem to get it together. I recommend finder somewhere else. I know I will.

Candy Shriber _{on Google}

Nov 2nd, 2023

Fine , but still waiting on my deductible going on 3 weeks