Appaloosa Moving and Storage

Sarah McInnis _{on Google}

Jan 27th, 2024

I do not recommend using Budget Movers or Appaloosa (owned by the same mysterious person who has yet to reach out to me himself, despite the many times I have left messages with his office staff for him to do so). We used this company to move 9 months ago, and we are still going back and forth with them regarding an insurance claim for over $1,500 worth of "missing" items that they are refusing to pay us for in full (including a brand new TV, its mount, and a smart watch). We have been given many excuses regarding the length of time it is taking to receive the check promised to us. They are only offering to give us $738, but are holding it above our heads that they do not even have to give us that much because they are only required to give us 60 cents per pound of missing/damaged items (we were told this was the only insurance available).
First, we waited months for the claim to be processed, then once the claim was supposedly processed, they told us they were going to have to wait until the next month because the business had unexpected expenses (what professional business tells customers this?). When the month went by and we still did not hear anything, we were told that the girl that handles the claims was no longer working there, and she filed the claim incorrectly, and they would need to resubmit the claim, and she said it would take approximately 4-8 weeks for it to process (this was on November 15, and it is now 10.5 weeks later). Every time I have called or reached out to them in the past 2 weeks, I have received a different excuse as to why the girl that handles the claims is not available.
Today they informed me I should receive the money in March. When I asked why they would not be sending it until March, the girl that I spoke with said she does not know the specifics of my claim, but said she will get back with me about them (I am not holding my breath for this phone call).
I will admit that I have gotten very frustrated by the entire experience and did get a little rude to the people that were consistently giving me the run around, but this is completely unacceptable customer service.

Andrea P. _{on Google}

Aug 1st, 2023

I had the BEST moving experience with Apaloosa moving. Transparent with their pricing and the most affordable for the area. They were prompt and timely. Rayshaun, Brent, and Jacobi were so polite and professional. Very hardworking! No damage to any of my items. I would definitely use them again!

Michael Mailey _{on Google}

Feb 14th, 2022

The movers were polite and hardworking. Everyone knew their job and were always working. Very careful to protect furniture. I have used at least 4 other local movers in the past but Appaloosa is heads and tails better than any of the others. I will never use anyone else!!! Thank you Appaloosa!!!! Service: Local moving

Blake Addleton _{on Google}

Nov 1st, 2022

Because Appaloosa Moving and Storage was acquired by Budget Mover of Augusta, I'll be leaving a review on both pages. First, the guys (Richard, Rod, and Tank) were phenomenal people. They were some of the hardest working guys I've hired (I've moved 5+ times). In addition, all 3 were extremely respectful, down to earth, and thoughtful through each step in the process. The company was extremely accommodating by meeting me at my storage unit (giving me ample time to meet them there via a phone call), loaded the contents, then drove to my new home to unload not only that truck, but the other fully loaded truck I had driven down from my prior home. The best thing, in my opinion, about this company is they have 3 movers to a team. This helps ensure everyone is working safely since the team can rotate heavy/light items and makes things overall more efficient. Also, they rolled out a floor protector on my floors - not sure about you...but this was a FIRST for me and an extremely respectful action taken by them to protect the condition of our new home. The only down side may be the transportation/truck fee of $125...which in my case seemed excessive considering the office location, storage unit, home...but certainly would never be a deal breaker. This was offset by the hourly rate, which was fair considering other quotes received. All in all, wouldn't hesitate to hire these 3 guys again and will be forever thankful for them helping us settle into our new home! Thank you!

Vincent Laganella _{on Google}

Jan 1st, 2022

Nice facility. Helpful people. Great communication. Security is on site too keeping an eye on things. I'll be keeping my boat there for the foreseeable future.