University Health Service, University of Michigan

Tim Chung _{on Google}

Apr 8th, 2024

Always wait for 30+ minutes beyond appointment time to see the doctor.
Please plan additional time ahead.

Abigail Hall _{on Google}

Mar 24th, 2024

My physician told me that only two out of the three lab tests were going to be covered by my insurance. I go down to billing to determine which one was not covered and it was the Basic Metabolic Panel. This same day, I go upstairs to the labs and walk into the clinic. There was no communication from the medical staff because patients had to sign in on a clipboard. They called a patient's name that sounded similar to my name and I stood up, thinking my name was called and went up to the medical professional saying, Hi, I do not want to do the basic metabolic panel because it is not covered by my insurance. She directed me to another person at the front desk realizing that I was different from her patient. So I walked up to the counter and told the woman repeating my request, and she told me, Oh I am not taking care of you today he is pointing at her colleague who was three feet away. He takes me back to the room where he will be taking my blood. At this time my mom calls me, talking about the test that isn't covered and I just tell her I won't be taking the Basic Metabolic Panel today. This medical assistant was in the room with me during this conversation and he was also in the room when I told the other two medical professionals. Once again, I tell him, FYI, I do not want to take the basic metabolic panel today because it is not covered by my insurance. He immediately got annoyed with me and had an attitude asking, You're not taking it? I said no. He then leaves the room to reprint the stickers for the order or something and starts the process of drawing my blood. He was very short with me and rushed through the entire procedure. His instructions like straighten your arm or keep still etc. were so rude and disrespectful. He made me feel like I was just a task he had to check off his to do list. After the procedure he said, You're good to go. You can take the metabolic panel another day but in the future just let one of us know if you don't want to take a test. I replied, I did. I tried to inform them multiple times but I was ignored by three different people. Prior to going to the lab, I received bad news about my health and I was overwhelmed and feeling pretty down. Then going to the lab and being treated like I was a mannequin or a box to check was very upsetting. Horrible service from UHS Lab Services and I would never want to treat anyone like the way he treated me. I refuse to be treated by that incompetent medical professional again. He had no compassion or care for his patients and this behavior needs to be corrected.