Alaska Fitness

Alexandra Millan _{on Google}

Apr 6th, 2024

The gym and staff were wonderful. The gym was always clean and the staff are very kind and helpful. However, I cannot say the same for their billing department/owner. I was in a 6 month contract with my husband where we paid $144 each month and after going there for 7 months (and after the contract ended) I had changed it to an individual membership. I then had to cancel my membership as we were moving. Jen emailed us to confirm our cancellation but also stated that the entire time we were paying for an individual membership and proceeded to charge us $200! I replied to her about the mistake as we reviewed our statements which showed that we were paying $144 since we had joined. She then tried to say she looked at our charges and said we were still only paying $74 and would a spreadsheet of our charges as if thats gonna be make an difference over what our bank account statements show. After that correspondence she has not reached out nor has she responded when I sent a follow up email.

Jacob Martinez _{on Google}

Apr 6th, 2024

DO NOT SIGN UP HERE
Jen is a scam artist who will change ur plans charge you extra in the middle of the night and say we where billed wrong when we where not , she won't return call or emails and after cancellation we are still being charged and told we never canceled

Kia Yang _{on Google}

Mar 31st, 2024

I am the laziest person when it comes to writing a review, but I have to let other people know. I signed up for the monthly service back in 2023. I only signed up for a few classes. The first one was with a different trainer, but she was not experienced. I talked to the owner Jen, and she agreed to train me. She did a pretty good job at training base on a few days. I trained for her for a little then found someone better on base. We agreed on that day in person that I already paid for everything and to have her canceled/removed my account. She never did and continues to try to charge my credit card as of 2/2024. They were still sending me an email trying to have me pay for something that should've been canceled a long time ago. I tried to resolve last year by emailing and calling, but no one was responding back. When I first read other reviews, other people have similar problems. I should've listen to them. I would tell all my people, family, and friends to be careful if decided to go with Alaska Fitness.

Jill Reed _{on Google}

Mar 22nd, 2024

I signed up last year with my son to do the 6 week challenge, and so happy we did. We enjoyed the classes, the trainers are amazing and the gym is always clean. I had a question about my bill, when I called the front desk was helpful and explained what was going on. I did end up emailing Jen with another question and received a quick response. She was very helpful when I needed to put my account on hold for a couple months. We both love Ak Fitness, so much that my son has asked to work there.

ak wolf _{on Google}

Mar 12th, 2024

I have been working out for many years and could never lose fat .I recently entered their Red Carpet challenge . I really didn't think I had chance of winning, but thought I might somehow lose weight. At the halfway point we weighed in lost more than I thought I would. Jen coached me on dieting and motivated me to keep it up. I ended up losing 19.2 pounds of fat to win most fat lost in pounds in 6 weeks. I didn't think I could do it but Jen told me I could.
I am now motivated to lose the rest .My life changed .Thanks to Jen and the staff they really care. I am getting a lot of support from them .