Optimum

Tisha Thomison _{on Google}

Mar 25th, 2024

Spinning and dropped internet too many times to count. Over priced. Switching

Veronica Davis _{on Google}

Mar 23rd, 2024

My sister was supposedly given a new phone and the sales clerk messed up her sim card. She can't even use her phone on wifi. They know they broke it and they keep giving her the run around, but, I will finally get a hold of the right person and her phone will be fixed. They want her to pay for service she can't even use!!! They don't deserve a star, I just had to put one in order to post.

Teresa Stafford _{on Google}

Mar 20th, 2024

I could write a book on the horrible customer service. It doesnt matter. They will generate some auto reply and nothing ever changes. Ive been being double charged and cannot get any resolution so Im dropping my Internet and looking for different cable options. Very bad company but they have monopolies in many cities and its allowed. Theres no regulation so nothing can change. Run from this service provider!

Sharonda Davis _{on Google}

Mar 20th, 2024

I wouldn't advise anyone switching to optimum. It definitely is risky. I switched to them on 02/23, decided to try the mobile service. I bought a phone through them, the lady in the store activated it with an esim, then realized it too a physical sim. So then she activated the physical sim. It locked the phone and I Didn't have service for a week. After that it was some what ok, but it toggle between the two sim cards and cannot Register on a network. I have called customer service and used the chat, every other day since then, and still no resolution. I Asked for my phone to just be replaced, and now they are telling me I have passed the 21 day return window. So now I cannot use my phone without a wifi connection, so if I leave my house, I have no service. But they expect me to pay my phone bill. Worst choice made was switching and now I'm stuck with a phone that doesn't work. I do not call that good customer service

Trish Hardin _{on Google}

Mar 16th, 2024

The worst company I've ever delt with in my life. Terrible customer service. Unreliable service. My service has been turned off three times right after due date without notice. I don't understated how this company is still in business.