Papa Johns Pizza

Ashley Rhea _{on Google}

Apr 2nd, 2024

Just wanted to review a fast paced restaurant when I see them do something right! I ordered a pizza with banana peppers and the guy working forgot to add them while making my pizza. He right away offered to remake the pizza for me and give me the other one for free. Definitely didnt have to I would have been fine without the peppers but the associate stepped up and corrected the problem without me even complaining. Best food customer service I have seen in awhile around here!

Jeff Hoehn _{on Google}

Jan 16th, 2024

What was supposed to be a relaxing night at home watching movies and eating pizza, started out with a call to alabaster police department. Jeff went to Papa Johns Pizza in alabaster, Store #696
565 1ST ST N., Alabaster, AL 35007, to pick up our pizza. He called me as he was getting in the car from picking up our order to confirm that we only ordered two pizzas because we typically order three. I explained that I ordered three and told him that I would send him a screenshot of the order. Jeff didnt know that he didnt hang up the phone so I was on the phone listening. He went back inside to tell the guy who gave jeff our order that he was given someone elses order. Jeff put the pizza on the counter and said Im glad I called my wife, I think you gave me the wrong order, we ordered three pizzas. Jeff said that the employee picked up the top pizza and said, Is she Melanie? this Is your order. I could hear jeff say, look at my phone here is the order.The employee didnt want to hear that he had given us someone elses order and that all jeff wanted was the pizza that we ordered and paid $58 for. He was yelling for jeff to get the F$&@ out of his store and kept cursing at him. Jeff kept telling him no and was trying to show him the order so that we would get the correct pizzas. I literally had to call 911 to tell them that my husband was being screamed at and confronted by this employee because my husband was given the wrong pizza and wanted the correct pizza.
The police came, jeff was calm, which they noted before they even went into papa Johns to see what was going on. The employee had called 911 on my husband because he came back inside to get our pizzas and return the ones we were given. The employee confronted the police and immediately got irrational and confrontational. It was a completely insane situation. We will not be going back to that Papa Johns ever again. The officer took a report because he said this was the craziest thing. The officer knew that something was was wrong when the manager was rude to them and Jeff was calm.
If anyone has any advice about what we should do please let us know.
Hopefully the corporate office will pull the video from the camera behind the counter. I cant imagine the owner of this franchise knows how his employees treat their customers.