Arhaus

Owly Owl _{on Google}

Feb 2nd, 2024

Horrible customer service in your headquarter!

Vicki DeFazio _{on Google}

Jan 4th, 2024

Lost a sale due to the rude nature of a woman we encounter. We were there picking up end tables we ordered. Was rude that we were there to get them and explained concern of damaged box. Was told I could unbox it but have to take garbage with us. No care if these expensive end tables were damaged or not. We were looking to purchase a couch we will no longer be doing so. We will be taking our business elsewhere. Everything that was said to us was rude. Based on the other reviews I read this seems to be an ongoing concern with no care from Arhaus.

Akron Bounce _{on Google}

Dec 13th, 2023

The service was top notch start to finish. You have to know what kind of store you're in to understand what kind of staff you'll encounter. Not our cup of tea, but the furniture is well built.
Salesperson found exactly what we needed.
Delivery scheduling is best I've ever experienced.
And the delivery guys were AWESOME. THIS STUFF IS HEAVY!!
Only thing we didn't like so far is $10k for bedroom furniture, but if it lasts it is well worth it!

Danielle Chikar _{on Google}

Mar 7th, 2024

I purchased a quilt and two pillow cases. When they were delivered to my home, I realized the wrong style was ordered. I took them back to the store on 3/2/24 and returned them and had the correct style ordered. I wasn't mad, because it was a mistake and could be fixed, but when I walked into the store with my box, it took a while to find someone to help me. I felt like I was bothering someone to make my exchange and get what I wanted on order.
I was told during the exchange that my order would ship Tuesday 3/5/24. It is now 3/12/24 and I haven't heard anything and so I called the store. Lorelai, who originally helped me, was very rude on the phone as I tried to explain my situation. Once she realized who I was, she was more friendly, but put me on hold for a while to search for my order. I waited for a while, and was asked to remain on hold by another employee who then hung up on me. Lorelai called me back and I told her I was on hold and someone hung up on me and she didn't seem too interested. She told me that the items I ordered were expected to ship after 3/14/24. When I asked why, she got rude again and told me she didn't know when I was told the ship date was but today was only Tuesday. She had no interest in hearing that I was told last Tuesday and was only trying to understand what was going on. I ended the conversation feeling disappointed and regretting my purchase. I felt like I was an inconvenience multiple times. The items I purchased were very expensive and at this point, I don't even want them anymore.