Microsoft Store

Extremely helpful and professional. We worked with Leah at the Bellevue Square location. Efficient and knowledgeable, friendly and accommodating. We have had horrendous issues at Apple stores and our experience here with Microsoft was pleasantly refreshing. Leah even helped fix my wife's iPhone which the Apple store refused to do.
Apr 29th, 2020

This place is great. The kids that work in here are very knowledgeable about all the product even if they are not MS products! Many times, we start talking about one thing and end up on the other side of the store talking about something completely unrelated. It is a great place to get some great intel while the wife is shopping!
Mar 23rd, 2020

Preordered an item in June and a month after it was released I still have not gotten it. Called Microsoft support who could not pass me with a supervisor because he had gone home for the day. Money was taken out of my account in June and their options are wait until December 23rd, go physically to the store to complain or purchase it again. I have not been offered the item or my money back. Support overall has been horrible. The promise is someone else will call you but no one wants to talk to me. I asked for my money back.
Jan 26th, 2020

When in for a scheduled tech support meet. The staff didn't have notes from the call and offered no confidence in their ability the perform a basic hard drive swap and image clone. Our main concern was making sure our file structure was copied over to the new drive along with the previous data in Microsoft Outlook. Of all the people to ask for help with this, you would think Microsoft techs would be comfortable and knowledgeable on how to do that. The technician who setup the appointment the night before was clear and confident on how this was done, but going into the store the conversation turned unorganized and unsure of their ability to do that. The turn around time was 2 to 3 days and the cost quote doubled from $49 to $98. It takes less than 15 minutes to swap a drive in a laptop, it takes maybe 3 to 4 hours to clone and transfer data. The price, time and complete lack of certainty or guarantee to do what is a fairly common task should embarrass Microsoft. I would have rather been told "no" on the phone and not have to of had make the trip to the store all together.
Sep 17th, 2019

Visited Microsoft Store to have our XBOX One fixed. The power brick seemed to have broken. The staff were very helpful. They got a technician look at the device almost immediately. Staff were also very well informed on troubleshoot techniques and possible causes of the issue. They were also very kind to direct me to alternate options outside Microsoft to fix the power brick failure issue. Microsoft lives upto the expectations of good service.
Aug 28th, 2019