Uprite Vapor

I came in to buy a Hyde and they sold me a dead one
Jul 25th, 2022

Used to be a weekly visitor. Not anymore after today. My wife bought me an Escobar disposable vape, tested it in store and disposed of the box in their trash can. Came home and gave it to me and it worked fine. This morning I woke up, put it in my pocket and heard clicking and hissing coming from my pocket. This thing was auto firing for no reason, didnt stop and was getting blazing hot so we dumped it in water to prevent it from exploding. Called the store and they had zero interest in remedying the situation saying I just have to take your word for it and its out of their hands since it worked in the store, the person on the phone wasnt in the store yesterday so couldnt verify she threw the packaging away there and theyve never had an issue with this product before (apparently there isnt a first time for everything) at this time the vape was still auto firing even after taking it out of the water. Had to break the thing open to disconnect the battery otherwise we wouldve had bigger issues. Unwilling to take a ~$15 hit to help a customer with a faulty product that couldve done some serious damage. You need to retrain your staff on customer service and that its just not about selling products but also taking accountability for said products when things they havent had issues with before come up and could potentially injure their paying customers. Edit: Owner seems to think testing products in stores prevents them from malfunctioning after the fact. Instead of turning your nose up to the problem, maybe look into the issue to ensure it doesnt happen to other customers. Also, please locate the H in my name for me
Jun 2nd, 2022

Stopped in here towing my 28 foot travel trailer. The parking lot was large enough that I could park. The staff was friendly and they have a decent selection for a vape shop in Ohio. Good prices! Would stop here again!
Jun 1st, 2022

Feb 13th, 2022

Just moved here from out of state and was calling the shop to ask about a juice company I used to buy back home. The man on the phone said they did not sell it so I asked him if he had a minute so I could read him off the description of one of the bottles I still had to see if maybe they sold something like it here. He told me, actually a customer just walked in, could you call back later?. Not sure if the managers ever told this man that your callers are customers too but whatever, their local competitors just gained another weekly buyer. After response from owner: Not once in my initial review did I say or imply that a sales associate should ignore walk-in customers. It bothers me that the owner of this establishment is telling his/her employees to brush off phone customers instead of placing them on a brief hold to greet the walk-ins before explaining to them that theres a customer on the line and they need to finish up with them quickly. Maybe I am wrong and customer service/sales training I received is incorrect but I dont think so.
Mar 17th, 2022