Staples Travel Services

Amazing experience because of this sweet, awesome helper. Dayosha is her name. Where has this store been hiding this gem. She was so patient and eager to help. Smiling like an angel. Made me feel so welcome. Mary is knowledgeable to be so young and have so much experience. Another one with an awesome attitude and smile. This store is super lucky to have these two professionals.
Jul 30th, 2023

Poor customer service, managers pushing sales, turnover high in this store for years, unprofessional and loud managers making nasty comments about their customers. Will never use this store again. Cashier 2063748 rude, mouthy and unprofessional. I have a tight schedule, but she doesnt have a sense of customer service. Bought mouse which didnt have USB beacon. Had to return it. Had to dig for Asurion coverage of laptop and printer. Store has a high turnover of managers and staff.
Jun 30th, 2023

I had a large booklet to print for school. The team and the general manager worked with me to get exactly what I wanted. I really appreciate all the time and effort they put into me and my project. I would definitely recommend working with this team for any printing jobs!!
Apr 13th, 2023

After having a terrible experience at the fedex kinkos nearby, I went to staples at YW suggestion of a friend. Sheniya spelling?) was a big help from the time I went into the printing area. She personally assisted me with operating the equipment, and helped me with completing my printing task. She is very efficient , kind and an asset to Staples as an employee. Thanks Sheniya for the great service and helping me when I was frustrated with my experience with a competitor.
Mar 1st, 2023

Ive really given this location a few chances, but Ive had the same customer service experience each time, so I think its time to give a very fair review since my experiences are not one offs they are what I now expect if I go to this location. These 3 instances happened over a 4 month period, not all in one day: -I stand at the UPS counter while 2 employees chat over to the side. After a while 1 glances over and asks if I need help. Of course Im thinking Well, Im standing at your counter, with a package, staring at you. Yes, I need help, please. -Go to the check out line up front, no one there, but there are 3 employees over at the print place chatting. I stand there a bit. No other customers in the store. 1 finally noticed me and takes her time coming over the check out my stuff. Clearly miffed that she had to leave her colleagues to help me. -I ask an employee where I could find something and she pointed in the general direction. Didnt say a word, just pointed. It seems silly to say that you need to teach your employees simple things like taking notice of the customers and simply being polite. I have found what I needed at your store, thats why Im giving 3 instead of 2 stars.
Feb 19th, 2023