Fairway Lawns of Jacksonville

NEGATIVE ***** The price is fair, So Isigned up for a year service at end of January. The first round was done mid February, because I had to call since no contact for almost 3weeks. The monthly payments definitely on schedule. 4 payments already done April been the last payment and only 1 one service done. I got an email on second round, but there was no service done since I was home that day doing my lawn! I call the main # and they told me it was a glitch in their system. I ask about the second round, at this point we are in March, and rep. Told me services are done every 6 weeks, at this point 6 weeks are up, but guess what, No service! The 6 weeks service is one detail they forgot to mention when agreement was established. I asked for a manager call, no call was received. Disappointed already specially with the glitch and the No call with Fairways and the service. I call AGAIN on April 1st this time to CANCEL the service and To REQUEST a refund on services that I HAVE BEEN CHARGED FOR IT AND NO SERVICES HAVE BEEN PROVIDED!. THE Rep tellls me a call WAS DONE AND VOICE MAIL WAS LEFT, Right about this point I had it with Fairways! No call or Voicemail was done at all! The REP right after I REQUESTED THE REFUND SAID NO REFUND, AGAIN I REQUESTED FOR A MANAGER CALL and as of today April 7 no call! Im no person to write negatives comments but not only as a customer, but a PAYING CUSTOMER! If no paying services are provided Then I should get my money back! Now the irony after the call on the 1st, I was charged again with NO SERVICES PROVIDED and not only that but I got an Email telling me Im a VALUABLE CUSTOMER! Fairways YOU ARE NOT BEEN FAIR!!! IF YOU DONOT WANT TO GIVE ME MY MONEY BACK THE LEAST YOU CAN DO IS TO PROVIDE THE SERVISES I ALEADY PAY FOR IT! EARN THE FAIR NAME!!! By the way I had to Press in one star to be able to post the comment, but I no way they deserved any stars!!!
Apr 6th, 2024

Mar 10th, 2024

Started out great, lawn looked very nice, then came the weeds, mostly dollar weeds, they could never get them under control and now customer service is horrible, cant get a call back after 3 calls after being told that this would be turned over to a manager, disappointed to say the least. time to move on!
Feb 24th, 2024

Service started good but then they changed technicians and my yard started having multiple problems and the technician either did not identify the problem or address it correctly. I had dollar weed spread around the yard and more weeds then Ive ever had. After they sprayed there was no die off of any weeds within the yard. Called to cancel after picking two five gallon buckets of weeds and Fairway sent a Manager out to speak with me. He was polite but unprofessional in that he had was on a phone call the entire time so the other recipient on the call could hear me through his apple earbuds. I only knew because part way the phone Bluetooth lost connection and was on speakerphone and he quickly disconnected. Learned later that the tech was the managers brother. Very unprofessional in my opinion. They offered 3 free services but the yard problems have still persisted with more dollar weed, a large dead spot and weeds.
Dec 22nd, 2023

I have used fairway lawns to fertilize and maintain my lawn for the last 2 years they have done a very good job but I have had issues with sod webworms over this summer the owner personally called me and explain what happened and promised to resolve this issue he was very kind and courteous to me and this meant a lot to me . Thank you sir for your personal attention to my problem . I would definitely recommend this company to anyone looking for a lawn service company they are the best lawn service company I've ever used and I've been through about 10 of these companies before I found this one , if you have any issues with their service they will definitely work hard to resolve them for you .
Oct 9th, 2023