T-Mobile Authorized Retailer

Ghetto store and company. The district manager and men hired are creeps.
Mar 21st, 2024

They didn't resolve our issue and made it clear they didn't want to help.
Mar 19th, 2024

Wow bad customer service forced to ID myself to see if the service is available at my address even if I with telling him my address is this a A crime ? And told me they couldnt tell me the information over the phone. I have to drive all the way there to hear this. thats why I stay out of t-mobile
Feb 24th, 2024

Customer service was horrible. The workers were talking negatively about the customers in the store. The workers were very rude and using profanity out loud in the store while laughing, joking with each other the manager included. Will never use this store again for any of my services. When you go into the store they dont great you properly and when you do get their attention (finally) they are rude and obnoxious. They be on their cellphones and have you just sitting there like a zombie waiting on them to stop texting on their phones sitting right in front of you(the nerve) . They talk to you very unprofessionally and when you ask a question they respond as if you just cursed them out with an attitude (hello, its your job to answer my questions and if you dont know the answers try and find out the answers) a lot of the questions I asked they didnt even know the answers to just gave me a stupid response. They were also speaking negative about one of the customers using a racist comment I had just left church so I had to reframe my comments and decided to just do this review to let others know what to expect when you go to that store location. I gave them a one star but would have rather given them a -negative zero star. Absolute nonsense. I will NEVER go back to that store again. Its bad enough you have to wait for 20-30 minutes to be seen but to be treated rudely when you are finally noticed is unacceptable and to make things worse the manager (latino lady) was just as rude. They were speaking Spanish to each other while dealing with a customer and after he left they were talking badly about him. The young guy was rudely using profanity and the manager didnt bother to speak with him about doing that in front of their customers .They need to fire them all
Feb 21st, 2024

Customer service was great & very helpful to my needs .
Feb 13th, 2024